Gisselle Guerra
Brookshire,TX
Overview
9
9
years of professional experience
Work History
Dental Temp Specialist
MDC Dental Assistance
Cypress
02.2022 - Current
- Adapt quickly to various dental office environments, including general dentistry to specialized fields.
- Perform comprehensive administrative tasks such as dental billing, insurance verification and account management.
- Process dental insurance claims for multiple offices.
- Improved claim processing efficiency by accurately reviewing and analyzing dental claims for payment.
- Reduced claim errors by diligently verifying patient eligibility and coverage details before processing.
- Ensured company compliance with industry standards by staying current on dental coding and billing practices.
Guest Service
Dewberry Farm
Brookshire
11.2015 - 12.2024
- Greet customers warmly and provide detailed information about the farm activities and events.
- Manage the register for opening and closing shifts, ensuring accurate cash handling and reconciliation.
- Assist guests with ticket purchases, providing exceptional customer service and addressing any inquiries.
- Managed customer inquiries and resolved ticketing-related questions via email, ensuring prompt and professional communication.
- Managed 5 team members to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
Front Desk Coordinator
Northwest General Dentistry
Houston
02.2022 - 05.2023
- Managed check-ins and check-outs, verified dental insurance, and collected co-payments to maintain up to date financial records.
- Created and maintained new patient files and updated existing patient medical records.
- Prepared dental treatment estimates and coordinated with patients to discuss pending treatment.
- Assisted in both front desk and clinical workflow, ensuring smooth operations and patient satisfaction.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Education
Bachelor of Science - Construction Management
College of Technology, University of Houston
Houston, Texas12-2025
Associate of Science -
Lonestar Community College
Cypress, TX05.2022
Skills
- Bilingual (Fluent in English and Spanish)
- Able to multitask in a fast-paced environment
- Microsoft office
- Customer service
Timeline
Front Desk Coordinator
Northwest General Dentistry
02.2022 - 05.2023
Dental Temp Specialist
MDC Dental Assistance
02.2022 - Current
Guest Service
Dewberry Farm
11.2015 - 12.2024
Bachelor of Science - Construction Management
College of Technology, University of Houston
Associate of Science -
Lonestar Community College