Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gisselle Hernandez

Kennesaw,GA

Summary

Dynamic professional with a proven track record at Publix, excelling in customer service and revenue generation. Skilled in vendor evaluation and relationship management, I successfully reduced waste and optimized workflows, enhancing team efficiency. Recognized for my ability to forecast sales patterns, I consistently drive results while ensuring top-notch customer satisfaction.

Offering excellent organizational skills and strong aptitude for customer interaction, always ready to learn and adapt. Contributes to collaborative work environment by bringing keen understanding of inventory procedures and sales strategies. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Overview

4
4
years of professional experience

Work History

Vendor

H2 Distrabutions
04.2025 - Current
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Maximized shelf space utilization by efficiently rotating stock and removing expired items.
  • Trained new employees on proper stocking techniques, contributing to a cohesive team environment and improved productivity levels.

Assistant Grocery Manager

Publix
07.2023 - 06.2024
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
  • Forecasted sales patterns using historical data analysis, allowing for accurate budgeting and resource allocation efforts.

Customer Service Office Staff Member

Publix
06.2021 - 11.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Accurately documented information from calls into the CRM system, enabling seamless follow-ups when necessary.
  • Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
  • Navigated various software programs proficiently to manage customer data and track service requests accurately.

Education

High School Diploma -

North Cobb High School
Kennesaw, GA
05-2021

Skills

  • Issue resolution
  • Vendor evaluation
  • Relationship management
  • Customer needs assessment
  • Business planning
  • Delivery management
  • Product demonstration
  • Revenue generation
  • Loading and unloading procedures
  • Product merchandising
  • Demand forecasting

Languages

Spanish
Native or Bilingual

Timeline

Vendor

H2 Distrabutions
04.2025 - Current

Assistant Grocery Manager

Publix
07.2023 - 06.2024

Customer Service Office Staff Member

Publix
06.2021 - 11.2021

High School Diploma -

North Cobb High School

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Gisselle Hernandez