Gisselle Hernandez
Dallas,TX
Summary
Dynamic and results-driven professional with experience at Spire Recovery Solutions, excelling in debt negotiation and payment processing. Proven ability to resolve disputes and enhance client satisfaction through effective communication and patience. Skilled in compliance and collection strategies, consistently achieving targets while maintaining high standards of service.
Overview
2
2
years of professional experience
Work History
Collector Agent
Spire Recovery Solutions
11.2025 - Current
- Conducted outbound calls to collect overdue payments from clients.
- Resolved customer inquiries and disputes regarding account status effectively.
- Documented interactions and payment arrangements in internal systems accurately.
- Maintained compliance with federal and state regulations throughout collection processes.
Server
Legacy at Willowbend
12.2023 - 11.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge, enhancing guest dining experience and satisfaction.
- Maintained cleanliness and organization of dining area to ensure safety standards.
- Collaborated with kitchen staff to facilitate timely food service and order accuracy.
Education
High School Diploma -
Lake Highlands High School
Dallas05-2020
Skills
- Payment processing
- Credit analysis
- Debt negotiation
- Financial counseling
- Collection strategies
- Patience and persistence
- Call center experience
Languages
Spanish
Full Professional
Timeline
Collector Agent
Spire Recovery Solutions
11.2025 - Current
Server
Legacy at Willowbend
12.2023 - 11.2024
High School Diploma -
Lake Highlands High School