Norma Gutierrez

I am responsible for contacting debtors and claiming outstanding debts.

I manage multiple delinquent accounts, negotiate payment plans, and resolve discrepancies in payments or accounts. I also must adhere to laws and regulations surrounding debt collection and maintain a professional demeanor.

• Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
• Promoted company reputation by maintaining professionalism in all interactions with customers, even during difficult conversations.
• Increased recovery rates by conducting thorough account research and identifying potential sources of repayment.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.