David Tejada
Dallas,TX
Summary
Adept at debt negotiation and customer service, I significantly reduced delinquency rates at KM2 Solutions by developing tailored payment plans. My problem-solving abilities and computer proficiency streamlined operations at ASIDE Honduras, enhancing document management and customer satisfaction. Achieved through effective communication and empathy, I consistently improved client relationships and operational efficiency.
Overview
7
7
years of professional experience
Work History
Collector Agent
KM2 Solutions
San Pedro Sula, Cortes, Honduras
10.2021 - 01.2023
- Developed rapport with clients to obtain crucial information about their financial circumstances and devise appropriate solutions for debt resolution.
- Reduced delinquency rates through proactive communication and follow-up with debtors.
- Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
- Mitigated legal risks by ensuring compliance with applicable laws, regulations, and company policies throughout the collections process.
Administrator
ASIDE Honduras
Choloma, Cortes, Honduras
06.2019 - 07.2020
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Customer Service Representative
Startek Honduras
San Pedro Sula, Honduras
07.2016 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Cristo Rey Institute
Choloma, Cortes, HondurasSkills
- Customer Service
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Payment Processing
- Debt Negotiation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Collector Agent
KM2 Solutions
10.2021 - 01.2023
Administrator
ASIDE Honduras
06.2019 - 07.2020
Customer Service Representative
Startek Honduras
07.2016 - 03.2019
High School Diploma -
Cristo Rey Institute