Jafet Saldivar
Hackett,AR
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, time management, multitasking, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience with my customer service skills.
Overview
7
7
years of professional experience
Work History
Collector Agent
Transworld Systems Inc.
09.2023 - Current
- Streamlined collection efforts by implementing organized systems for tracking overdue accounts and past-due notices.
- Utilized advanced knowledge of collections software tools to streamline account monitoring and data entry tasks.
- Developed rapport with clients to obtain crucial information about their financial circumstances and devise appropriate solutions for debt resolution.
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
Service Advisor
Kassel Motorsports
04.2023 - 09.2023
- Handled appointment and client service inquires via phone communication
- Calculated estimates (Labor, supplies, materials.) to prepare work orders
- Used produce knowledge to assure client satisfaction
- Assist dissatisfied customers to ensure their pending issues are resolved.
State Benefit Service Representative
Total Med
08.2022 - 10.2022
- Taken calls assisting clients with general benefits and insurance information that we had offered
- Took care of existing clients with location-based issues and benefit pay
- Deescalated and calmed clients that had important or time sensitive matters or inquiries.
Phone Repair Technician
WeFix Cellphone Repair
02.2022 - 03.2022
- Repaired customers phones and other electronics including iPads and Laptops
- Handled lockup and ensured any physical currency had been secured for the store
- Ensured repairs met our standard and ensured newly installed parts had functioned accordingly.
Parts Specialist
NAPA Auto Parts
03.2021 - 08.2021
- Worked with many mechanic's accounts and walked in customers who needed assistance in searching for products
- Maintained product inventory and organization
- Assisted retail, wholesale and service customers with selecting optimal parts for their needs.
Amazon Delivery Driver
Elder's Delivery
05.2020 - 11.2020
- I was a delivery driver for two companies that were contracted by Amazon
- Transported and safely delivered items to prevent damage or loss
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responding to maintain trust and company loyalty.
Case Manager
PhlebXpress
11.2018 - 05.2020
- I managed multiple counties in California
- I had managed Inland Empire on my own and had been partnered for Los Angeles County
- Managed over everything pertaining to these counties
- Whether that be the phlebotomist /technicians, customers, agencies, and physicians
- Ensured that great customer service had been provided to clients to ensure they are seen in a timely fashion and their needs are fulfilled
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
- Maintained up-to-date case record with case activity status
- Developed trusting relationship with social services, health case providers and governmental agencies.
Crew Member
Chipotle Mexican Grill
04.2017 - 11.2018
- Learned all responsibilities that our crew had, including food preparation, cash handling, and ensured excellent customer interaction
- I was also the main trainer for any new member that joined
- I trained them to the best of my ability and give my assessment to our manager
- Upheld high standards of productivity and quality in operations.
Skills
- Bilingual (Spanish/Fluent)
- Leadership
- Microsoft Office
- Customer Service
- Organizational Skills
- Case Management
- Intake Experience
- Delivery Driver Experience
- Warehouse Experience
- Time Management
- Dispatch
- Schedule Management
- Mechanical Knowledge
- Vehicle Maintenance
- Inventory Control
- Computer Skills
- Detail Oriented
- Excellent Customer Service Skill in English/Spanish
- Financial Counseling
- Debt Negotiation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collector Agent
Transworld Systems Inc.
09.2023 - Current
Service Advisor
Kassel Motorsports
04.2023 - 09.2023
State Benefit Service Representative
Total Med
08.2022 - 10.2022
Phone Repair Technician
WeFix Cellphone Repair
02.2022 - 03.2022
Parts Specialist
NAPA Auto Parts
03.2021 - 08.2021
Amazon Delivery Driver
Elder's Delivery
05.2020 - 11.2020
Case Manager
PhlebXpress
11.2018 - 05.2020
Crew Member
Chipotle Mexican Grill
04.2017 - 11.2018