Gisselle Morales
High School Student
Victoria,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fluent in Spanish and Certified in TABC and Food handlers, and over 3+ years of Customer Service experience.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Mechanic
JAIMES AUTO SHOP
Port Lavaca, TX
02.2019 - 12.2019
- Disassembled defective parts to make proper repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested equipment to locate worn and damaged parts.
- Researched parts availability and pricing to stay on par with competitors and offer best services.
Food Prep
La Salud
Port Lavaca, TX
01.2020 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Busser
EL PATIO RESTAURANT
Port Lavaca, TX
04.2020 - 08.2021
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Shift Leader
Churchs Chicken
Port Lavaca, TX
09.2021 - 02.2022
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Analyzed sales figures and identified areas for improvement.
- Completed cash and credit card transactions accurately using POS software.
- Created and managed project plans, timelines and budgets.
Crew Member
McDonald's
Port Lavaca, TX
03.2022 - 10.2022
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Restaurant Waitress
La Hacienda Mexican Restaurant
Victoria, 77902
11.2022 - 03.2023
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Victoria West Highschool
Victoria, Tx 01.2023 - Current
Calhoun High School
Port Lavaca, Tx 08.2020 - 12.2022
Skills
Cash Handling
Attention to Detail
Cash Handling
Critical Thinking
Active Listening
Certification
Texas Alcoholic Beverage Comission, Learn2Serve
Timeline
Texas Alcoholic Beverage Comission, Learn2Serve
04-2023
Food Handlers, Learn2Serve
04-2023
Victoria West Highschool
01.2023 - Current
Restaurant Waitress
La Hacienda Mexican Restaurant
11.2022 - 03.2023
Crew Member
McDonald's
03.2022 - 10.2022
Shift Leader
Churchs Chicken
09.2021 - 02.2022
Calhoun High School
08.2020 - 12.2022
Busser
EL PATIO RESTAURANT
04.2020 - 08.2021
Food Prep
La Salud
01.2020 - 03.2020
Mechanic
JAIMES AUTO SHOP
02.2019 - 12.2019