Summary
Overview
Work History
Education
Skills
Languages
Certification
Professional Skills
Timeline
Generic

Gisselle Pascual

Boca Raton,FL

Summary

Experienced professional specializing in customer relationship management and technical troubleshooting. Demonstrated success in resolving inquiries and enhancing customer satisfaction and loyalty. Strong communication and problem-solving skills contribute to program success in dynamic environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Product Specialist

Valdez Auto Dealer
Pompano Beach, Florida
11.2023 - 12.2024
  • Guided customers in selecting vehicles aligned with specific needs and preferences.
  • Provided comprehensive product information to facilitate informed decision-making.
  • Managed inventory levels to ensure availability of popular models and trims.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.

Adjunct Lecturer

Kingsborough Community College
Brooklyn, New York
08.2013 - 01.2022
  • Created lesson plans and developed instructional materials covering required topics and learning objectives.
  • Supervised 30 participants in Paramedic Program to maintain a structured learning environment.
  • Maintained accurate records of student progress to facilitate timely preparation for class activities.
  • Conducted lectures and seminars on a variety of topics related to the course material.

Senior Certified Pharmacy Technician

Walgreens Pharmacy
Manhattan, New York
03.2008 - 10.2018
  • Dispensed medications accurately to ensure patient safety and regulatory compliance.
  • Assisted pharmacists in verifying prescriptions and addressing discrepancies.
  • Communicated with doctors and insurance agencies to resolve prescription cost issues.
  • Created customer profiles and updated demographics, allergies, and medication records in pharmacy systems.

Education

Bachelor of Arts - History With Minor in Biology

City University of New York At Brooklyn College
Brooklyn, NY
05-2013

Paramedicine - Paramedic

LaGuardia Community College
Long Island City, NY
08-2011

Associate of Arts -

Kingsborough Community College
Brooklyn, NY
05-2005

Skills

  • Customer relationship management
  • Product knowledge
  • Technical troubleshooting
  • Market analysis
  • Sales forecasting
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • BLS instructor
  • BLS/ACLS/PALS/REMAC
  • NAEMSE Instructor
  • NYS Paramedic

Professional Skills

  • Advanced medical terminology
  • EKG expertise
  • Extensive knowledge of pharmaceuticals and drug administration
  • Extensive human anatomy knowledge

Timeline

Senior Product Specialist

Valdez Auto Dealer
11.2023 - 12.2024

Adjunct Lecturer

Kingsborough Community College
08.2013 - 01.2022

Senior Certified Pharmacy Technician

Walgreens Pharmacy
03.2008 - 10.2018

Bachelor of Arts - History With Minor in Biology

City University of New York At Brooklyn College

Paramedicine - Paramedic

LaGuardia Community College

Associate of Arts -

Kingsborough Community College

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