Gisselle Sanchez
Lake Station,IN
Summary
Results-driven crew manager with proven expertise in crew leadership and employee training. Committed to fostering teamwork, ensuring safety compliance, and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Crew Manager
White Castle
Schererville, IN
08.2019 - Current
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained and mentored crew members to enhance team performance and customer satisfaction.
- Coordinated training programs focused on food safety regulations and customer service excellence.
- Managed conflict resolution among team members, fostering a collaborative work environment.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Led successful projects by effectively delegating tasks according to individual strengths and expertise.
Manager
Ben's Pretzels
Merrillville, IN
02.2016 - 05.2018
- Managed staff scheduling and training programs to optimize team performance and efficiency.
- Developed operational strategies that improved workflow and reduced wait times for customers.
- Implemented inventory management systems, enhancing accuracy in stock levels and reducing waste.
- Oversaw daily operations, ensuring high-quality standards in food preparation and customer service.
Manager
Teriyaki Japan Express
Merrillville, IN
08.2015 - 12.2015
- Coordinated promotional activities, boosting sales through effective marketing initiatives and community engagement.
- Established standard operating procedures, improving consistency in service delivery across multiple locations.
- Analyzed sales data to identify trends, informing product offerings and seasonal menu changes.
- Fostered a positive work environment through team-building exercises and conflict resolution strategies.
Waitress
El Pueblo
Portage, IN
05.2012 - 08.2015
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Collaborated with kitchen staff to communicate orders accurately, enhancing overall dining experience.
- Trained new waitstaff on menu knowledge and service standards, fostering team cohesion and performance.
- Implemented suggestions for improving service efficiency, contributing to enhanced operational processes.
Education
High School Diploma -
River Forest Jr/Sr High School
Lake Station, IN06-2012
Certificate of Completion - Phlebotomy
Medical Career Academy
Highland, IN07-2026
Skills
- Crew leadership
- Worker training
- Safety monitoring
- Operational compliance
- Preventive Maintenance
- Operational efficiency
- Report preparation
- Customer service
- Employee development
- Teamwork and collaboration
- Collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Crew Manager
White Castle
08.2019 - Current
Manager
Ben's Pretzels
02.2016 - 05.2018
Manager
Teriyaki Japan Express
08.2015 - 12.2015
Waitress
El Pueblo
05.2012 - 08.2015
Certificate of Completion - Phlebotomy
Medical Career Academy
High School Diploma -
River Forest Jr/Sr High School