Gisselle Villela
Midland
Summary
Goal oriented, fast learner, and highly efficient. Broad experience with office management and handling important accounts wether it be online payments or cash. Efficient customer service skills.
Overview
10
10
years of professional experience
Work History
Lead Laboratory Technician
City Of Midland
10.2022 - Current
- Receive and test drinking/non-potable water samples.
- Oversaw items in inventory and reordered before supplies diminished.
- Document information by maintaining daily logs and equipment record books.
- Calibrate and maintain instruments to keep equipment fully operational.
- Perform testing and quality control using approved laboratory procedures and instrumentation.
- Perform routine lab and department maintenance to keep area clean and orderly.
- Train new laboratory personnel to apply proper laboratory techniques and best practices.
Server Shift Leader
The Patio Drafthouse
05.2020 - 11.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Office Manager
Permian Basin Pure Air
06.2015 - 12.2017
- Scheduled appointments and maintained master calendar.
- Completed payroll.
- Answered all incoming phone calls and emails.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Associate
Pier 1 Imports
11.2014 - 05.2015
- Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science -
Midland College
Midland, TXHigh School Diploma -
Robert E. Lee Senior High School
Midland, TXSkills
- Invoicing and billing
- Detail-oriented
- Customer service orientated
- Account management and updating
- Time management ability
- Scheduling and calendar management
- Managing files and records
- Training and mentoring
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Lead Laboratory Technician
City Of Midland
10.2022 - Current
Server Shift Leader
The Patio Drafthouse
05.2020 - 11.2022
Office Manager
Permian Basin Pure Air
06.2015 - 12.2017
Sales Associate
Pier 1 Imports
11.2014 - 05.2015
Associate of Science -
Midland College
High School Diploma -
Robert E. Lee Senior High School
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