Gisselle Zuniga
Fort Worth,TX
Summary
After 7+ years as a Registered Medical Assistant, I'm seeking to serve my community in a new capacity as a police officer. My medical training provided me with the ability to care for patients, document clearly, communicate clearly with people in distress, and make fast, accurate decisions. Along with my teamwork, I have strong transferable skills for public safety. I want to expand my impact by protecting public safety and building trust in my community as a police officer. I bring empathy, conflict de-escalation experience, physical readiness, and a commitment to continuous learning.
Overview
9
9
years of professional experience
Work History
Concierge Medical Assistant/X-Ray Technician (NCT)
Texas Health Breeze Urgent Care
Fort Worth, TX
01.2023 - Current
- Assisted patients with check-in processes and coordinated scheduling.
- Provided information on services and procedures to patients and families.
- Collaborated with healthcare providers to streamline patient care processes.
- Maintained cleanliness standards in all areas of the practice according to safety protocols set forth by the organization.
- Prepared exam rooms prior to patient visits by stocking supplies and ensuring equipment is functioning properly.
- Provided support for doctors during exams by providing them with relevant information about each patient's case history or current condition.
- Performed basic laboratory tests, such as urinalysis, blood glucose testing, and assisting with procedures.
- Handled payment processing for copayments, deductibles, and other fees associated with medical care.
- Verified patient insurance coverage for medical procedures and treatments.
- Provided effective orientation and training to each new employee.
- Operated X-ray and positioned patients.
Registered Medical Assistant
US Dermatology
Fort Worth, TX
08.2021 - 01.2023
- Prepared examination rooms for patient consultations and procedures.
- Assisted dermatologists with minor surgical procedures and patient care.
- Educated patients on skincare regimens and post-procedure care instructions.
- Collected and processed laboratory specimens for diagnostic testing promptly.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Registered Medical Assistant/Clinical Lead
Sinai Urgent Care
Fort Worth, TX
04.2020 - 08.2021
- Served as registered medical assistant at Sinai Urgent Care Clinic, delivering patient medical services.
- Collaborated with clinic managers to optimize daily activities and workflow efficiency.
- Scheduled appointments, managed patient check-in, and handled referrals and insurance billing.
- Supervised and trained clinic staff to uphold policies, practices, and standards.
- Led execution of clinic goals to enhance overall performance and operations.
- Monitored daily patient flow to minimize wait times and ensure quality care delivery.
- Developed annual goals, objectives, and recommendations for cost reduction.
- Changed dressings on wounds to prevent infection and check for healing.
Registered Medical Assistant
Health One Medical Center Chiromed Injury Center
Orlando, FL
08.2018 - 04.2020
- Managed daily activities and workflow for Health One Medical Center.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Scheduled appointments, facilitated patient check-in, and processed referrals.
- Oversaw insurance billing, maintained medical records, and ensured customer satisfaction.
- Supervised patient care, and conducted health care inspections.
- Administered wellness programs to promote overall health.
- Assisted the clinic manager with training and scheduling of medical team members.
Customer Service Representative
Walmart
Orlando, FL
12.2016 - 08.2018
- Directed all phone calls to appropriate departments to enhance communication efficiency.
- Collaborated with team members to ensure smooth operation during peak hours.
- Delivered outstanding customer service by guiding customers through store layout.
- Assessed sales performance and collaborated with teams to identify strengths and opportunities.
- Developed and maintained customer reports detailing purchases and returns.
- Managed store inventory, overseeing receiving, transfers, pricing changes, and product counts.
- Ensured cleanliness, organization, and merchandising standards while adhering to policies and procedures.
Education
Certified Radiological Technician (NCT) -
Texas Health
Fort Worth, TX09.2025
High School Diploma -
Ocoee High School
Ocoee, FL05.2017
Medical Assistant -
Concorde Career College
Orlando, FL08.2018
Skills
- Patient Education
- Training and mentoring
- Team collaboration
- Problem solving prowess
- Professionalism and etiquette
- Quality Service Improvement
- POCT Controls
- Bilingual: English/Spanish
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Concierge Medical Assistant/X-Ray Technician (NCT)
Texas Health Breeze Urgent Care
01.2023 - Current
Registered Medical Assistant
US Dermatology
08.2021 - 01.2023
Registered Medical Assistant/Clinical Lead
Sinai Urgent Care
04.2020 - 08.2021
Registered Medical Assistant
Health One Medical Center Chiromed Injury Center
08.2018 - 04.2020
Customer Service Representative
Walmart
12.2016 - 08.2018
Certified Radiological Technician (NCT) -
Texas Health
High School Diploma -
Ocoee High School
Medical Assistant -
Concorde Career College