Gitana Harvey
Farmington,NM
Summary
Dynamic and dependable professional with a proven track record at Texas Roadhouse Restaurant, excelling in customer service and teamwork. Skilled in problem-solving and time management, I effectively trained staff and optimized operations, ensuring high standards of service and cleanliness. Committed to enhancing guest experiences through excellent communication and attention to detail.
Overview
11
11
years of professional experience
Work History
ToGo Dept
Texas Roadhouse Restaurant
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Housekeeping Supervisor
Sky Ute Casino
06.2024 - 04.2025
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient scheduling for housekeeping teams to optimize workflow.
- Conducted regular inspections of guest rooms and public areas, maintaining high hygiene standards.
Team Leader
Taco Bell Restaurant
03.2015 - 03.2024
- Supervised daily operations to ensure optimal service and product quality.
- Trained and mentored team members on procedures and customer service standards.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Provided exceptional customer service, ensuring positive dining experiences and addressing inquiries promptly.
- Operated cash register efficiently, processing transactions accurately and managing cash flow.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Assisted in training new crew members on operational procedures and best practices.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
- Participated in regular team meetings to discuss performance improvements and operational strategies.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma - General Studies
Aztec High School
Aztec, NM05.1991
Timeline
Housekeeping Supervisor
Sky Ute Casino
06.2024 - 04.2025
ToGo Dept
Texas Roadhouse Restaurant
02.2022 - Current
Team Leader
Taco Bell Restaurant
03.2015 - 03.2024
High School Diploma - General Studies
Aztec High School
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Attention to detail
- Time management
- Computer skills