Summary
Overview
Work History
Education
Skills
Certification
Keyskillsassessment
Accomplishments
Languages
Timeline
Generic
Gitanjali Medhi

Gitanjali Medhi

Frisco,TX

Summary

Technologically sophisticated IT management professional with over 15 years of experience in IT infrastructure management and IT security risk management. Thrives as a thought partner in guiding IT teams to maintain system certification and documentation processes. Adept at staying current with the latest technology trends and tools, recommends changes to senior leadership regarding new compliance and control initiatives for virtual and physical IT infrastructures. Excels in forging strategic relations with executives and vendors to drive network improvements across all organizational levels.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vice President – Lead Infrastructure Engineer

JP Morgan & Chase
05.2016 - Current
  • Provide high-level technical expertise and project management strategies to support the ongoing development and update of highly secure IT infrastructure, ensuring all operations comply with and adhere to define industry and company risk management protocols
  • Serve as technical risk advisor in reviewing and conducting risk and vulnerability review assessments, and recommend best practice changes to ensure technology control frameworks meet defined expectations
  • Interact with CTC, Enterprise Technology Teams, Information Risk Managers, and Technologists to mitigate risks
  • Establish strong vendor relations to deploy a risk management plan focused on implementing Cloud computing solutions
  • Serve as an SME in advancing research, design, and adoption of technology risk and control framework globally
  • Credited for initiating new Business Resiliency/Compliance strategy for implementation for key business lines
  • Act as POC in identifying and aggregating thematic risks and trends to support all remediation activities
  • As technical advisor, work closely with partners companywide to ensure risk management environment
  • Credited for establishing/maintaining cyber risk program management policies for all cross-functional projects
  • Driving force in assessing and recommending technology-based risk remediation technologies and products
  • Assist Product teams to develop product roadmaps, resolution strategies, and key investment programs.

Infrastructure Management – Senior Analyst / ANALYST

ATOS IT Services (formerly Xerox/Acs)
01.2009 - 06.2016
  • Led team to analyzing technical infrastructure, manage Virtual Machines (VMs) and ESXi server operations, and performed complexity/dependencies analysis to troubleshoot/resolve issues and managed server backups
  • Worked closely with IT management to effectively identify/remediate critical security gaps in the IT infrastructure
  • Coordinated implementation of projects from inception to completion
  • Managed all privileged access management processes
  • Pulled and disseminated critical security/performance reports
  • Created monthly/weekly storage, memory, CPU usage, and VMs summary reports
  • Ensured timely resolution of hardware failures by working with vendors/DC to investigate/replace equipment
  • Instrumental in creating/managing User Accounts in Active Directory; troubleshot account lock-out issues
  • As Server Administrator, provided remote infrastructure support to clients and handled User Account issues
  • Earned a full-time position as an Associate for ACS following the successful completion of internship in 2009
  • Recipient of Xerox “Star Award” for exceeding client expectations (09/2013)
  • Exceled helping clients to assess system operations and develop strong relationship into a highly loyal client base
  • Won “Feather in Cap” award for professional performance in support of delivery, goals and objectives (10/2012)
  • Eagle Squad” Team Award for exceeding client expectations (03/2011).

Education

Bachelor of Engineering in Information Science -

MVJ College of Engineering
Bangalore, India

Skills

  • Windows Servers 2003/2008/2012/2016/2019
  • IT Risk/Vulnerability Management
  • Agile/Scrum Project Management
  • Data Architecture & Migration
  • Technology Roadmap Creation
  • Remote Infrastructure Management
  • Incident Management/Tracking
  • Vendor Relations Management
  • User Acceptance Testing (UAT)
  • QA/Center of Excellence (CoE)
  • Analytical Thinker/Troubleshooter
  • Global IT Delivery Strategies
  • Infrastructure Management
  • Root Cause Analysis (RCA)
  • Document Generation
  • Team Leadership & Mentoring
  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Critical Thinking
  • Complex Problem-Solving
  • Client Relationship Building
  • Business Development
  • Results-Driven
  • Operations Management
  • Coaching and Mentoring
  • Process Improvement
  • Risk Management
  • Presentations
  • Metrics Tracking
  • Corporate Communications
  • Operational management
  • Operational leadership

Certification

  • VMware Certified Associate (VCA) - Data Centre Virtualization, Atos (2016)
  • Standard American Dialect Programme (SADP) - Xerox in-house training

Keyskillsassessment

  • Team Leader – Utilized “hands-on” management style in forging solid relationships with strategic partners/cross-departmental teams to establish technical vision, address emerging threats, and position the firm for future growth.
  • Strategic Performer – Innovative risk taker; skilled at developing/implementing new information security and control solutions and best practices, guiding projects from initial planning phase to final implementation.
  • Project Manager – Directing multiple, concurrently running projects; interfacing with senior leaders and stakeholders to identify threats and devise strategies to drive IT operational improvements across all departments.

Accomplishments

  • Awarded Women on the Move for aspiring leaders of the future, focused on empowerment of women employees, Mar 2021
  • Maintained more than 50,000+ servers both physical and VM environment with 99% uptime
  • Won e-Card Award for end-to-end ownership of client delivery in JP Morgan & Chase
  • Xerox - Star Award (Sep 2013) | Feather in Cap Award (Oct 2012) | Eagle Squad Team Award (Mar 2011)

Languages

English
Bilingual or Proficient (C2)

Timeline

Vice President – Lead Infrastructure Engineer

JP Morgan & Chase
05.2016 - Current

Infrastructure Management – Senior Analyst / ANALYST

ATOS IT Services (formerly Xerox/Acs)
01.2009 - 06.2016

Bachelor of Engineering in Information Science -

MVJ College of Engineering

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Gitanjali Medhi