Gitera Mullins
Richlands,NC
Summary
Experienced and driven customer service manager with 10 years of diverse background in various customer service roles. Thrives in fast-paced environments, known for hardworking nature, outgoing personality, and ability to quickly adapt and learn. Passionate about work, seeking job opportunity that aligns with busy family life to effectively balance personal and professional responsibilities.
Overview
11
11
years of professional experience
Work History
Unit Manager
Waffle House
Wilmington, NC
02.2023 - 12.2024
- I was in charge of one store with Waffle House
- I was on the selection list to be become a district which would of put me in charge of three stores
- With this position I run my store 24/7, I kept it staffed, did the ordering, hiring and everything in between
- While working here I learned a lot about my managing skills & how to run my own business
- I earned an award for having the best quality staffed store, for being a manager trainer & the MVP award of 2023 all with having only been checked into my store for less than a year
Manager
Fish House Grill
Wilmington, NC
04.2021 - 01.2023
- Company Overview: a privately owned restaurant
- I was a front of the house manager
- My main duties involved scheduling, hiring and helping where needed
- On any given busy day I would bounce between helping bartend, host, clean tables or run food
- I learned to multitask very well here and also how to manage my time
- One of favorite parts of this job was the amount of people I got to meet from all over
- Gained invaluable experience but recognized limited growth opportunities
Loan Officer Assistant
Movement Mortgage
Wilmington, NC
01.2020 - 04.2021
- As an assistant I interacted with potential customers to start the process and gather the requirements needed
- I would organize all customer information to send over for my Loan Officer to process the final steps
Shift Lead
Rounds Golf & Lounge
12.2018 - 07.2020
- Started as a server, moved up to a bartender/shift lead
- Along with keeping my customers happy my duties also included: scheduling, training, making customer reservations, running final reports and taking care of the money
Server/Bartender
Frickers
Dayton, OH
09.2013 - 09.2018
- When I first started at this restaurant I started as a hostess
- For that year, my duties ranged from greeting the customers, answering the phone, running errands, taking orders and anything they needed help with
- After the first year I moved to a server, duties were taking care of my customers, eventually I started training all new servers as well
- Next I started bartending where I simply fell in love with the art
Officer
Grandview Police Department
Dayton, OH
09.2016 - 03.2017
- Responsible for keeping the hospital and surrounding areas safe
- Helped support any nurses with troubled patients, mainly in the ER intake
- Oversaw the dispatch to make sure all calls were being reached and problems solved
- I very much loved this job
- Though it was short lived due to pregnancy & moving out of state
Education
Police Acadmey -
Sinclair Community College
Dayton, OH07.2016
Skills
- Expense management
- Behavioral management
- Documentation review
- Staff training
- Staff scheduling
- Staff development
- Criminal justice
- Payroll
- Policy development
Timeline
Unit Manager
Waffle House
02.2023 - 12.2024
Manager
Fish House Grill
04.2021 - 01.2023
Loan Officer Assistant
Movement Mortgage
01.2020 - 04.2021
Shift Lead
Rounds Golf & Lounge
12.2018 - 07.2020
Officer
Grandview Police Department
09.2016 - 03.2017
Server/Bartender
Frickers
09.2013 - 09.2018
Police Acadmey -
Sinclair Community College