Giulia Quattrocchi
Berlin,Germany
Summary
Energetic and multilingual Stewardess building over years a various local and international Customer Service awareness.
Passionate, dynamic, with a strong inclination to adapt to different social and professional contexts. Team player, good leader. Diplomatic, practical.
Highly skilled in responding to emergency situations and remaining cool under pressure. Creativity, intuition, empathy and kindness.
Overview
5
5
years of professional experience
Work History
Stewardess on Board
Deutsche Bahn Fernverkehr AG
06.2023 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements, procedures, and keep a cool head when it happens, for example, to evacuate.
- Answered constant flow of customer requests with minimal wait times but assuring kindness and care. My multitasking skills made the sales higher on my trains where guests gave always a good feedback to my service.
- Cultivated interpersonal skills in building positive and respectful relationships with others by working everyday with new collegues from various backgrounds.
Receptionist
Hotel Royal *** Garda
05.2022 - 09.2022
- Collected room deposits, fees, payments, managed registration, planned high season arrival of big groups of old people. Completed check-ins and directed guests to rooms and facilities. Liaised with housekeeping, maintenance staff and restaurant to address requests and complaints made by guests.
- Resolved customer problems and complaints successfully and patiently, although all effective structural and technical lacks that place presented. I could limit negativeness just by using empathy and interpersonal skills.
- Avoided bad feedback by intuitively offering to unsatisfied guests creative solutions to partially solve a complicated issue
Umbrella Apres-ski Bar Waitress
Nederhütte
11.2021 - 04.2022
- Greeted, welcomed and served customers in a bar area of a rinomate 2204m high-located restaurant of a touristic village in Tirol.
- Committed and intuitive, I made it with strong energy and active enthusiasm, although the intensity of the work due to the apreski and the live music events in a real crowded and demanding touristic sci area.
- Performed opening and closing duties within bar area according to schedule and in covid times of emergency, worked for one month in a row without a day off without giving less on my due.
Chef De Rang
Hotel Robinson ****
06.2021 - 09.2021
- Provided each guest with exemplary service through effective engagement, active listening and kindness.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Chef De Rang
Aeroviaggi - Hotel Residence Brucoli Village ****
07.2020 - 10.2020
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
Front Office Agent
Bed & Fly ** Aeroporto Catania
09.2018 - 10.2019
- Responded to inquiries from callers seeking information.
- Greeted guests upon arrival, offered transfer assistance from and to the airport, and showed availability and flexibility.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to improve customer service
Education
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi Di Catania
Catania, Italy2024
High School Diploma -
Liceo Classico Megara
Augusta, Italy07.2012
Skills
- Guest Service oriented
- Verbal and Written Communication
- Empathy
- Organisational attitude
- Sense of commitment
- Team working
- Flexibility
- Efficiency under stress
- Attention to details
- Intuitive and creative problem solver
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
French
Limited Working
Spanish
Elementary
Additional Information
Travel planner, tour operator, touristic guide, driver experience.
Writing attitude, unprofessional photographer and self-learned musician
Timeline
Stewardess on Board
Deutsche Bahn Fernverkehr AG
06.2023 - Current
Receptionist
Hotel Royal *** Garda
05.2022 - 09.2022
Umbrella Apres-ski Bar Waitress
Nederhütte
11.2021 - 04.2022
Chef De Rang
Hotel Robinson ****
06.2021 - 09.2021
Chef De Rang
Aeroviaggi - Hotel Residence Brucoli Village ****
07.2020 - 10.2020
Front Office Agent
Bed & Fly ** Aeroporto Catania
09.2018 - 10.2019
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi Di Catania
High School Diploma -
Liceo Classico Megara
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