Giulia Zanzo
Astoria
Summary
Results-driven and dedicated customer service professional with extensive industry experience and a proven track record in achieving organizational objectives. Recognized for strong analytical thinking and creativity in problem-solving, consistently delivering high-quality results in fast-paced environments. Known for a robust work ethic and adaptability to last-minute changes, fostering a team-oriented approach to enhance overall performance. Eager to leverage skills in a dynamic team setting while continuing to pursue opportunities for professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Golden Goose
New York
02.2024 - Current
- Manage the newly established Customer Service Department concentrating on major accounts in US and Mexico, guiding the team to deliver precise and prompt feedback to clients.
- Oversaw day-to-day workflow for emails, order management, and shipments within the Customer Service department.
- Supported the development of market-specific strategy for Mexico, optimizing shipment and delivery processes.
- Compiled and distributed detailed reports on order fulfillment, delivery and stock status to senior management.
- Supported the integration of new system tools, optimizing EDI orders handling.
- Partnered with the Finance and Controlling teams, providing precise data and analysis on monthly and year-end targets.
- Maintained cross-department relationships with Planning, Merchandising and Sales team, implementing effective distribution strategies.
- Coordinated logistics processes, facilitating smooth product distribution to various sales channels, and guaranteeing precise stock data.
Customer Service Specialist USA
Golden Goose
Venice
01.2018 - 01.2024
- Managed a team of three, ensuring target achievement and product distribution to the USA Market.
- Coordinated shipments and order management for high-profile clients including Neiman Marcus and Nordstrom.
- Provided continuous information to upper management regarding orders status and customer service performance.
- Oversaw EDI order receipt processes, ensuring smooth data transmission and upload.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Worked alongside US Logistics Manager, maintaining steady and uninterrupted distribution processes.
- Performed additional reporting and tasks as needed
Customer Service Specialist
Golden Goose Thrift Shop
Venice
11.2014 - 12.2017
- Oversaw post market activities and orders management for clients across Italy, Europe and Middle East.
- Analyzed orders and allocations, making sure to release accurate shipments and meet clients and monthly targets deadlines.
- Partnered with Production department to monitor arrivals, and provide for accurate updates to stakeholders.
- Partnered with Logistics Department, creating documentation and providing details to international customs.
- Maintained close relationship with clients, providing for day-to-day updates on shipments and inquiries.
Education
High School Diploma -
I.I.S 8 MARZO - K. LORENZ
Mirano, Italy07-2014
Skills
- Customer Relations
- Team management
- Order management
- Logistics coordination
- Cross-department collaboration
- Detail-oriented
- Problem solving
- Effective workflow management
- Proficient user of Microsoft Office programs
- Extensive knowledge of Stealth
Certification
- Corporate Story Telling - Narrative Principles and Performance Storytelling, issued by Scuola Holden (Turin, Italy) in 2023
- Dele-B2, European Certificate in Spanish Language, issued by Instituto Cervantes in Madrid, 2014
- Certificate of Studies for Linguistic Stage in Bournemouth (UK), issued by Anglo European School of English in 2012
- Certificate of Studies for Linguistic Stage in Benalmadena (Spain), issued by Colegio
Maravillas Spanish Center in 2011
Languages
Italian
Native/ Bilingual
English
Full Professional
Spanish
Professional
German
Limited
Timeline
Customer Service Manager
Golden Goose
02.2024 - Current
Customer Service Specialist USA
Golden Goose
01.2018 - 01.2024
Customer Service Specialist
Golden Goose Thrift Shop
11.2014 - 12.2017
High School Diploma -
I.I.S 8 MARZO - K. LORENZ
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