Host Trainer and Food Runner
The Original Fish Company
Los Alamitos, California
09.2023 - Current
- Collaborated with peers from other departments in order to ensure consistency across all aspects of the organization's operations.
- Demonstrated strong leadership abilities while managing multiple projects simultaneously.
- Encouraged open dialogue between guests and hosts in order to promote positive relationships.
- Established a comprehensive onboarding program for new hires that included orientation, job shadowing, and hands-on experience.
- Utilized problem solving techniques when addressing issues related to customer service or other operational challenges encountered by hosts.
- Provided timely feedback to employees regarding their performance during training sessions.
- Trained workers in food preparation, and in service, sanitation, and safety procedures.
- Developed and implemented training programs for new hosts, focusing on customer service skills.
- Greeted and seated guests and presented menus and wine lists.
- Scheduled parties and took reservations.
- Delivered food orders promptly to ensure customer satisfaction and efficient service flow.
- Supervised food delivery operations to ensure timely service and high-quality presentation.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Communication with the back of house to ensure that each dish was plated to companies standards