Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Giuliana DiBenedetto

New Paltz

Summary

Working in customer service has given me the ability to interact with people of all ages while helping them get what they need. I can efficiently answer phone calls, answer questions and manage visitation. Also, I am able to collaborate with other staff members to enhance customer experience as well as keep the facility operating effectively and safely.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pool Gate Attendant

Town of New Paltz NY
05.2024 - Current
  • Assisted visitors with inquiries, providing information on services and facility rules.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
  • Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
  • Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
  • Disbursed and created gate passes and season memberships.
  • Checked pool memberships to ensure it follows the specific guidelines listed.
  • Answered phone calls and provided caller with helpful information and or answered inquiries.
  • Participated in regular training sessions to stay up-to-date on park policies and emergency response procedures.
  • Demonstrated attention to detail when recording daily transactions, contributing to accurate financial reporting for the facility.
  • Efficiently operated cash register making sure to maintain the proper cash balance needed for end of day reports.

Deli Worker

Russo's Deli
09.2021 - 10.2023
  • Assisted customers with product selection, providing knowledgeable recommendations on items.
  • Maintained cleanliness of work areas and equipment, adhering to food safety guidelines.
  • Collaborated with team members to streamline service during peak hours, enhancing efficiency.
  • Monitored inventory levels, notifying management of low stock or potential shortages promptly.
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Answered phone calls to take orders and or answer inquiries.

Education

Bachelor of Science - Nursing

Quinnipiac University
Hamden, CT
05-2028

New Paltz Senior High School
New Paltz, NY
06-2024

Skills

  • Strong work ethic
  • CPR Certified
  • Cash handling experience
  • Documentation verification
  • Honest and dependable
  • Attentive and observant
  • Reliable and responsible
  • Punctuality
  • Employee and visitor screening
  • Legible report writing
  • Customer service
  • Time management

Certification

-CPR Certified

Awards

-First winner of the "I Voted" Sticker competition held in Ulster County New York

-Award of Good Sportsmanship for Varsity Swim during the 2023 season

Timeline

Pool Gate Attendant

Town of New Paltz NY
05.2024 - Current

Deli Worker

Russo's Deli
09.2021 - 10.2023

Bachelor of Science - Nursing

Quinnipiac University

New Paltz Senior High School

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