GIULIANA FONTANA
Ewing,NJ
Summary
Dynamic Office Manager with over 5 years of experience in healthcare administration, office operations, and team leadership. Proven track record in managing high-volume office environments, supervising multidisciplinary teams, and enhancing patient relations while ensuring strict adherence to HIPAA compliance. Expertise in optimizing workflows, reducing outstanding claims, and implementing process improvements that significantly increase operational efficiency. Strong problem-solving skills contribute to delivering exceptional patient care and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Mahi Pediatrics
Newark, NJ
08.2021 - Current
- Led a team of 10 employees, including front desk staff, doctors, and medical assistants, managing daily office operations for 80-100 patients and ensuring seamless workflows.
- Implemented strategic process modifications that decreased outstanding patient balance debt by 20% while optimizing billing efficiency and insurance claims.
- Ensured office compliance by reviewing critical documents such as surgery requests, Social Security requests, DYFS documentation, and attorney requests.
- Managed inventory of office supplies and medical products, maintaining cost-efficiency while improving availability and organization.
- Managed scheduling for medical staff, optimizing patient appointment flow and resource allocation.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Google reviews improvement.
- Optimized patient communication processes based on insurance guidelines, ensuring compliance with systems such as HealthFusion, Navinet, NJMIIIS, Opiteli, UHC Portal, Avality,Epic,NJIIS.
- Monitored staff workflow, providing hands-on support, and mentorship, and ensuring high-quality customer service.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Front Desk Manager
Mahi Pediatrics
06.2020 - 08.2021
- Assisted 80-100 patients daily with check-ins, insurance documentation, and appointment scheduling, while upholding strict HIPAA compliance protocols.
- Handled high call volumes effectively, directing messages to appropriate staff members and ensuring seamless patient communication.
- Provided physicians with administrative support, including vaccine records management and school physical documentation.
- Streamlined referral processes to meet insurance requirements, improving patient satisfaction and reducing turnaround time.
- Developed and implemented promotional strategies to increase occupancy.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Math Tutor
Newark, NJ
11.2018 - 11.2019
- Delivered one-on-one private tutoring sessions, creating individualized lesson plans to enhance student understanding and academic performance.
- Developed clear teaching strategies that addressed learning challenges and improved student confidence in mathematical concepts.
- Tracked student progress and provided actionable feedback to ensure consistent improvement in problem-solving and comprehension skills.
Leader Bartender
Boi Na Brasa Bar and Grill
Newark, NJ
01.2014 - 12.2018
- Maintained a clean, organized bar environment while managing inventory and ensuring smooth daily operations.
- Delivered exceptional customer service, preparing specialty drinks and adding unique elements to enhance satisfaction and repeat business.
- Collaborated with servers to coordinate orders and ensure efficient service during peak hours.
- Implemented inventory systems to reduce waste and improve overall stock accuracy.
- Led bar team in executing high-quality beverage service during peak hours.
Administrative Assistant
Juliplastik Llc
Sao Paulo, Brazil
03.2011 - 03.2013
- Scheduled staff meetings, coordinated client appointments, and maintained organized calendars to optimize team productivity.
- Processed invoices and monitored outstanding balances, ensuring timely payments and improved financial records.
- Managed office communication, including vendor correspondence via email and phone systems, to support seamless day-to-day operations.
- Implemented document management and electronic filing systems to enhance information accessibility and operational efficiency.
Education
Associate in Engineering -
Essex County College
Newark, NJCourse - Business Administration
Senac
Sao Paulo,Brazil01-2012
Skills
- Office Management
- Customer Service
- Staff Supervision
- Patient Scheduling & Coordination
- HIPAA Compliance
- Inventory Management
- Insurance Coordination
- Billing & Payment Collection
- Medical Record Management
- Workflow Optimization
- Team Collaboration
- Time Management
- Communication Skills
- Conflict Resolution
- Data Entry & Documentation
- HealthFusion
- Navinet
- NJMIIIS
- NJIS Vaccine Training System
- Opiteli
- Microsoft Office Suite
- Autocad
- ID Now Abbott COVID Machine
- Google Workspace
- Scheduling Software
- Inventory Management Systems
- Attentive service
- Complex Problem-solving
Certification
- ID Now Abbott COVID Machine Training
- NJIS Vaccine Training
- Autocad
Languages
English
Spanish
Portuguese
Timeline
Office Manager
Mahi Pediatrics
08.2021 - Current
Front Desk Manager
Mahi Pediatrics
06.2020 - 08.2021
Math Tutor
11.2018 - 11.2019
Leader Bartender
Boi Na Brasa Bar and Grill
01.2014 - 12.2018
Administrative Assistant
Juliplastik Llc
03.2011 - 03.2013
Associate in Engineering -
Essex County College
Course - Business Administration
Senac