Giuliana Lemos Mattos
Orlando,FL
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking assistant manager with proven history of leadership, planning and problem solving. Adept collaboration with assistant manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
2
2
years of professional experience
Work History
Cashier
Lucky Dog Volleyball
Orlando , FL
2023.06 - 2023.07
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
Assistant Manager
Easy To Go Orlando
Orlando , FL
2021.06 - 2023.02
- Provided excellent customer service by responding to inquiries in a timely manner.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Developed a system for tracking inventory and ordering supplies as needed.
- Produced thorough, accurate and timely reports of project activities.
Education
Associate of Arts - Architecture
Valencia College
Orlando, FL2025-04
High School Diploma -
Lake Nona High School
Orlando, FL2023-05
Skills
- Product Recommendations
- Customer Assistance
- Payment Processing
- Customer Service
- Payment Collection
- Cash Handling
- Staff Training
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Accomplishments
- Award received in Student Government Association
- Award received in National English Honor Society
Affiliations
- Level two of Architecture Design
- Former volleyball player
Timeline
Cashier
Lucky Dog Volleyball
2023.06 - 2023.07
Assistant Manager
Easy To Go Orlando
2021.06 - 2023.02
Associate of Arts - Architecture
Valencia College
High School Diploma -
Lake Nona High School
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