Giuliana Szumlanski
Farmington Hills,MI
Summary
Results-oriented healthcare professional with robust background in assessing and treating communication disorders, as well as leveraging business and account executive history to ensure relationship growth and outcomes. Proven track record in developing effective treatment plans, patient experience programs, and system-wide collaboration that improve internal processes. Known for strong team collaboration, proactive needs assessment, problem solving focus and adaptability in dynamic healthcare environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Speech-Language Pathologist
Rehabilitation Institute of Michigan
06.2022 - Current
- Deliver comprehensive Speech-Language Pathology services for adult patients in a neurological outpatient clinic, ensuring adherence to CMS and commercial insurance guidelines.
- Collaborate with medical staff and referral sources to gather clinical information, facilitating timely and medically necessary Plans of Care.
- Utilize telehealth platforms under HIPAA compliance to provide effective patient services and expand access to care.
- Conduct quarterly chart reviews and departmental audits to maintain high standards of clinical practice and maintain CARF program certification.
- Mentor junior staff and present clinical in-services for continuing education and development.
- Actively participate in customer engagement initiatives, enhancing satisfaction through journey mapping and issue resolution.
- Measure and report personal and departmental KPI metrics.
Director of Rehab/Speech Language Pathologist
Select Rehabilitation, Encore Rehabilitation, Energize Rehabilitation
08.2015 - 01.2022
- Adapted to shifting employer and company need secondary to contract changes within post-acute rehab.
- Provided skilled Speech-Language Pathology services to adult populations.
- Quickly promoted in each company to lead multidisciplinary teams to achieve patient and business goals in rehabilitation, meeting or exceeding daily, weekly, and monthly quality and visit goals.
- Developed, audited, and implemented customized rehabilitation programs in diverse settings with diverse populations.
- Attended interdisciplinary team meetings to enhance clinical outcomes, facility safety, and business objectives.
- Fostered trust with patients and families through effective communication, ensuring a positive rehabilitation experience.
Customer Service
Bloomfield Township Senior Center
01.2013 - 01.2015
- Helped maintain member satisfaction and retention through customer service and office-related functions, including marketing materials, program education and registration, account issue resolution, and various tasks as needed.
- Seamlessly integrated with a diverse population of professionals as youngest employee on staff, earning and maintaining respect and camaraderie with senior coworkers that continues to this day.
Account Executive
TransPerfect/Translations.com
01.2004 - 03.2010
- Recruited from previous sales and marketing position to business development and client relationship management role for a variety of industries with language translation, interpretation, foreign market branding needs, and software in market customization.
- Promoted within 3 years to hybrid project management/business development role for top client, General Motors, leading their Translation Services Department via vendor contract, growing 800K annual account to > 1.8 million.
Education
Master of Arts - Communication Disorders, Speech-Language Pathology
Wayne State University
Detroit01.2015
Bachelor of Fine Arts - Graphic Communications
Northern Michigan University
Marquette01.2004
Skills
- Collaboration and teamwork
- Multicultural sensitivity
- Creativity and innovation
- Technology proficiency
- Caseload management
- Progress monitoring
- Relationship building
- Documentation and reporting
- Documentation skills
- Multitasking Abilities
- Problem-solving
- Instructional skills
Accomplishments
- Collaborate with team of 5-7 in the development of patient experience and retention programs, leading to improved Press Ganey scores above 90% in satisfaction and likeliness to recommend for Speech-Language Pathology services in all 2025 reports, up from ~76% 2022.
- Advanced within 2 years from staff therapist to Director of Rehabilitation in Skilled Nursing Facility .
- Promoted to Senior Therapist within 3 years within current Out Patient hospital system.
- History of continuous personal and professional growth including leading localization department for General Motors via vendor contract, more than doubling annual revenues for 800K annually to greater than 1.8 Million from 2007-2010.
Certification
- Certified Speech-Language Pathologist, Certificate of Clinical Competence, American Speech-Language-Hearing Association, Current.
Timeline
Senior Speech-Language Pathologist
Rehabilitation Institute of Michigan
06.2022 - Current
Director of Rehab/Speech Language Pathologist
Select Rehabilitation, Encore Rehabilitation, Energize Rehabilitation
08.2015 - 01.2022
Customer Service
Bloomfield Township Senior Center
01.2013 - 01.2015
Account Executive
TransPerfect/Translations.com
01.2004 - 03.2010
Bachelor of Fine Arts - Graphic Communications
Northern Michigan University
Master of Arts - Communication Disorders, Speech-Language Pathology
Wayne State University