Giulio Lustrinelli
Hollywood,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Metlife
Syracuse, NY
06.2010 - 09.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Sales Training Manager
Metlife
Syracuse, NY
08.1998 - 06.2010
- Mentored new employees on their job duties by providing guidance and support throughout their onboarding process.
- Facilitated team building exercises to encourage collaboration between departments within the organization.
- Researched best practices used by competitors in order to stay ahead of the curve in terms of product knowledge and overall customer experience.
- Provided guidance on how employees should approach different types of customers based on their needs or preferences.
Sales Manager
Metlife
Syracuse, NY
06.1989 - 08.1998
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Skills
- Operations Oversight
- Account Management
- Customer Relationship Management
- Sales
- Business Development
- Networking abilities
Certification
- Series 6
- Series 63
- Life and Health Insurance
Timeline
General Manager
Metlife
06.2010 - 09.2017
Sales Training Manager
Metlife
08.1998 - 06.2010
Sales Manager
Metlife
06.1989 - 08.1998
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