Giulio Nicoli

• Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
• Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
• Implemented new menu items in coordination with the chef, boosting overall sales revenue.
• Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
• Oversaw wine sales operations and managed inventory consistently.

Worked in high-end and inventive culinary environment awarded with Michelin star.

• Developed unique beverage presentations incorporating advanced culinary science.

• Organized team schedules and steps of service.
• Managed training programs to enhance staff performance on the floor and at the bar.

• Trained staff on procedures and policies.

Operated fine dining establishment specializing in French cuisine.