Giulliana Giustizia
Mesa,AZ
Summary
Highly-motivated and hardworking with a desire to take on new challenges. Willing to adapt to any environment and learn new concepts quickly. Responsible and ready to apply education within the workplace as well as open to any changes and feedback. Very well with time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Arizona State University, Tempe Campus
Tempe, AZ
03.2024 - Current
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Assisted residents with check-in and check-out procedures
- Ensured that all security procedures were followed according to company policy.
- Maintained accurate records of guest accounts using computerized systems.
- Verified identification and card information of residents prior to check-in.
- Assisted with administrative tasks such as filing paperwork
- Attended regular meetings with department heads to discuss policies and procedures.
- communicate/ relay information to other desk assistants, maintenance and community assistants
Team Member
Salad And Go
Mesa, AZ
05.2023 - 08.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
Team Member/Register/Decorator
Voodoo Doughnuts
Tempe, AZ
09.2023 - 06.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Trained new team members using approved training materials and information.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
Event Assistant
Arizona State University, Tempe Campus
Tempe, AZ
10.2023 - 04.2024
- Answered questions about game rules and establishment policies.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Managed inventory and sale of merchandise.
- Managed crowds and monitored safety during performances.
- Provided information about facilities, entertainment options and rules and regulations.
- Set up and packed up event equipment, leaving area clean and tidy.
- Assisted guests in determining seat location and escorted guests to seats.
- Unloaded equipment from trucks to assist in setting up venue for events.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Collaborated with colleagues on developing innovative ideas for enhancing guest experience at future events.
- Provided customer service assistance before, during, and after events.
AVID President
Desert Ridge High School
Mesa, AZ
08.2019 - 05.2023
- Represented the organization at community events and public forums to promote its mission.
- Established fundraising with different corporations
- initiated service projects at different organizations to strengthen community
Chili's Hostess
Chili's
- Interact with customers by greeting them and guiding them to their seat while managing the welcome stand and cleaning up dirty tables
Education
Animation
Arizona State University
Tempe, AZSkills
- Spanish
- Customer Service
- Conflict Management
- Effective Multitasking
- Strong Work Ethic
- Punctual and Dependable
- Self-Driven and Motivated
- Safety Monitoring
- Teamwork and Collaboration
Accomplishments
- AVID president (all four years of high school)
- District Vision of AVID award
- golden scholar
- team captain (soccer)
- dean's list
Certification
- food handler's license
Languages
Spanish
Limited
Community Service
provided community service for 40+ hours every year the past 5 years
Timeline
Front Desk Assistant
Arizona State University, Tempe Campus
03.2024 - Current
Event Assistant
Arizona State University, Tempe Campus
10.2023 - 04.2024
Team Member/Register/Decorator
Voodoo Doughnuts
09.2023 - 06.2024
Team Member
Salad And Go
05.2023 - 08.2024
AVID President
Desert Ridge High School
08.2019 - 05.2023
Chili's Hostess
Chili's
Animation
Arizona State University
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