GIUSEPPE B. INTILI
Wayne,NJ
Summary
Luxury Beauty and Fragrance Business Manager experienced in leading client service and coaching teams to drive sales growth in prestige retail. Achieved customer loyalty through strong relationship-building, high merchandising standards, and effective business analysis to enhance training and store performance. Bilingual in Italian and English, with conversational skills in Spanish and Portuguese, fostering collaboration with diverse audiences.
Overview
34
34
years of professional experience
Work History
Business Manager
CREED
Bloomingdale's Willowbrook
09.2020 - 09.2026
- Led the Creed business with a luxury-client-service mindset, creating a branded customer experience designed to support consistent sales growth.
- Analyzed business performance and identified opportunities to grow sales, strengthen client relationships, and improve execution.
- Coached and developed team members while overseeing recruitment, selection, onboarding, training, and enhancing product knowledge.
- Partnered with clients, store leadership, and field teams using strong presentation, communication, organization, and interpersonal skills.
- Maintained high shop-floor and merchandising standards, effectively adapting to a fast-paced environment and changing business needs.
Business Manager
TOM FORD BEAUTY
Bloomingdale's Willowbrook
09.2018 - 09.2020
- Oversaw Tom Ford Beauty business at Bloomingdale's Willowbrook, ensuring luxury client service, achieving sales goals, supporting the team, optimizing merchandising, and managing counter operations.
- Developed client relationships and repeat business through personalized fragrance and beauty consultations and a high-touch service approach.
- Trained staff on product knowledge, selling techniques, and brand presentation to enhance customer experience. Facilitated promotional events and initiatives to drive sales.
- Evaluated business performance, inventory requirements, visual standards, and execution on the selling floor to maintain quality and enhance customer engagement.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Clinique Brand Ambassador (P/T)
CLINIQUE, INC.
Sephora
03.2017 - 07.2018
- Represented Clinique by training Sephora teams on seasonal fragrance, cosmetic, and skincare launches, and enhancing product knowledge and customer engagement.
- Provided skincare and makeup consultations and updated customers on promotional programs. Explained benefits using Clinique language.
- Introduced sales and promotional initiatives to foster customer loyalty and increase brand visibility.
- Built strong client relationships through personalized service and proactive follow-up conversations, improving customer satisfaction.
- Maintained clean and well-organized displays for customer engagement and stocked Clinique tester stations.
Fragrance Specialist
GUERLAIN BOUTIQUE
Waldorf Astoria
01.2015 - 02.2017
- Demonstrated Guerlain perfume collection with polished, personalized consultations.
- Maintained detailed product knowledge across Guerlain fragrance and beauty offerings.
- Led boutique staff, training the team on fragrance, cosmetic, and skincare product lines to enhance customer service.
- Facilitated clienteling efforts through proactive follow-up and relationship building, enhancing customer loyalty.
- Cultivated relationships with previous customers, resulting in increased repeat orders and efficient shipment arrangements.
- Maintained accurate records of sales and inventory data.
Account Executive
CLARINS COSMETICS
Sephora Doors
03.2012 - 12.2014
- Managed Sephora's 10 top-selling doors, overseeing inventory, staff training, demonstrations, point-of-sale execution, and relationship building to enhance sales performance.
- Built relationships with key decision makers through regular client visits and follow-up calls to strengthen partnerships and support business growth.
- Executed events, developed visual displays, assessed sales performance, set revenue goals, and implemented turnaround initiatives to drive engagement and profitability.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Engaged in training sessions to enhance sales skills and knowledge of regulations. on topics related to sales techniques or industry regulations.
Fragrance Boutique Manager
HENRI BENDEL
11.2010 - 02.2012
- Handled clienteling for high-end customers and private shopping requests.
- Cultivated loyal customer base by delivering personalized and attentive service, fostering repeat business.
- Trained associates on effective selling techniques and HENRI BENDEL service standards to enhance customer engagement.
- Created custom-blended fragrances using extensive knowledge of essential oils and personalized labeling.
- Supported point-of-sale transactions and daily register reconciliation.
- Established and communicated high standards for professionalism and customer service to ensure consistent team performance.
Business Manager
CLARINS COSMETICS
Bloomingdale's SoHo
03.2004 - 10.2010
- Developed skincare-specialist training and marketed Instant Smooth Foundation to number 2 in sales among 31 stores, exceeding Seasonal Private Event targets.
- Built premium-client outreach and repeat business; trained staff in skincare and sales strategies to enhance customer engagement.
- Launched the store, elevating Clarins sales from 18th to top 10 within three years.
Business Manager
KIEHL'S @ NEIMAN MARCUS
Paramus, NJ
08.1996 - 03.2004
- Increased annual sales to $1 million within the first four years.
- Trained associates on service expectations, procedures, and selling practices to elevate customer experience.
- Collaborated with teams and built trust with customers, consistently meeting or exceeding service expectations.
- Recruited and mentored skincare specialists; cross-trained staff to enhance cross-selling of store products.
Business Manager
ORIGINS @ NORDSTROM'S
Paramus, NJ
03.1993 - 07.1996
- Increased counter sales by 38% in the second year, coordinated in-store events, and provided personalized skincare consultations and mini facials.
- Developed team members to improve sales techniques and customer service skills.
- Trained and mentored skincare specialists, enhancing product knowledge and customer engagement.
Education
Associate - Applied Science, Business
Essex County College
West Caldwell, NJ01-1986
Esthetician Certification Program -
La Scuola Internazionale Estitica di Roma
Rome, Italy01-1983
Skills
- Clienteling and customer experience
- Beauty sales
- Business analysis
- Process improvement
- Events and visual merchandising
- Team leadership
- Talent development
- Issue resolution
- Customer loyalty
- Problem solving
- Luxury brand training
- Product presentation
- Microsoft Office proficiency
- Multilingual communication
Affiliations
- Former member, CIBS Cosmetic Industry Buyers & Suppliers
- Volunteer Country Flower Shop
Timeline
Business Manager
CREED
09.2020 - 09.2026
Business Manager
TOM FORD BEAUTY
09.2018 - 09.2020
Clinique Brand Ambassador (P/T)
CLINIQUE, INC.
03.2017 - 07.2018
Fragrance Specialist
GUERLAIN BOUTIQUE
01.2015 - 02.2017
Account Executive
CLARINS COSMETICS
03.2012 - 12.2014
Fragrance Boutique Manager
HENRI BENDEL
11.2010 - 02.2012
Business Manager
CLARINS COSMETICS
03.2004 - 10.2010
Business Manager
KIEHL'S @ NEIMAN MARCUS
08.1996 - 03.2004
Business Manager
ORIGINS @ NORDSTROM'S
03.1993 - 07.1996
Associate - Applied Science, Business
Essex County College
Esthetician Certification Program -
La Scuola Internazionale Estitica di Roma