MARISOL DIAZ
Katy,Texas
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
2
2
years of professional experience
Work History
Assistant
Andretti Indoor Karting & Games
KATY, TX
05.2024 - Current
- Archived confidential material using established procedures.
- Dusted furniture, fixtures, and other surfaces.
- Kept records of daily tasks performed on job log sheets.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Cleaned windows, door frames, and sills.
- Maintained janitorial closets in a clean, organized manner.
Fast Food Crew Trainer
McDonald's
KATY, TX
08.2022 - Current
- Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
- Developed and maintained an effective onboarding program to ensure all new employees were trained properly.
- Created detailed reports outlining progress of trainees during each session.
- Promoted teamwork among crew members through positive reinforcement techniques.
- Developed innovative strategies for improving overall productivity levels at the restaurant location.
- Assisted in resolving customer complaints quickly and efficiently.
- Tracked inventory levels of supplies needed for daily operations.
- Conducted follow-up evaluations to measure the effectiveness of training programs.
Education
High School Diploma -
U.E CRISTO REY
Venezuela09-1985
Skills
- Workplace Safety
- Food safety knowledge
- Menu knowledge
- Sanitation Procedures
- Product Upselling
- Order Accuracy
- Orientation and Onboarding
- Job Skill Building
- Creative Solution Development
Languages
Spanish
Native/ Bilingual
Timeline
Assistant
Andretti Indoor Karting & Games
05.2024 - Current
Fast Food Crew Trainer
McDonald's
08.2022 - Current
High School Diploma -
U.E CRISTO REY