Giuseppe Orlando
McHenry,IL
Summary
Driven Dealer Performance Manager with a proven track record at EDealer, enhancing client business through strategic use of analytical and customer service skills. Achieved significant improvements in client website performance, utilizing a results-focused approach. Excelled in managing OEM program relationships, demonstrating adaptability and a keen attention to detail.
Overview
5
5
years of professional experience
Work History
Dealer Performance Manager
EDealer
02.2022 - Current
- Manage over 200 client relationships to secure customer loyalty
- Leverage the company's products and services to enhance the client's business
- Audit client websites and review their performance using Google Analytics on a regular basis
- Direct contact for customer issues and complaints including taking immediate action to resolve their issues
- Manage key relationships with various OEMs and oversee the programs as needed
- Manage company products and oversee communication as needed
Technical Support Analyst
EDealer
08.2020 - 02.2022
- Respond to customer support issues through phone calls and email
- Resolved support issues within a timeline and efficient manner
- Maintain knowledge of the company's products and services
- Identified recurring support issues to build a knowledge base with standardized solutions
Parts Sales Associate
Gary Lang Chevrolet
12.2019 - 08.2020
- Was expected to provide excellent customer service
- Assisted customers with part details and automobile tests
- Operated the cash registers and followed cash handling procedures
- Delivered automobile parts to commercial customers
- Collected payments from commercial customers
Education
Bachelor of Science - Finance
Northern Illinois University
Dekalb, IL12.2019
Skills
- Analytical Skills
- Problem-Solving
- Time Management
- Excellent customer service
- Attention to Detail
- Adaptability and Flexibility
Timeline
Dealer Performance Manager
EDealer
02.2022 - Current
Technical Support Analyst
EDealer
08.2020 - 02.2022
Parts Sales Associate
Gary Lang Chevrolet
12.2019 - 08.2020
Bachelor of Science - Finance
Northern Illinois University
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