Givann Hightower
Katy
Summary
Healthcare support professional with experience in high-volume patient and member services, scheduling coordination, insurance verification, and documentation management. Skilled in handling sensitive information, resolving customer concerns, and maintaining HIPAA compliance in fast-paced healthcare environments. Recognized for professionalism, communication skills, and maintaining accuracy while supporting patients and healthcare operations.
Overview
11
11
years of professional experience
Work History
Advocate4ME Representative
United Healthcare
09.2022 - 11.2025
- Managed high-volume inbound member calls in a fast-paced healthcare environment while maintaining HIPAA compliance.
- Assisted members with appointment scheduling, account support, and healthcare service coordination.
- Verified insurance eligibility, benefits, and member information with a high level of accuracy.
- Documented member interactions and case details within healthcare systems and internal databases.
- Escalated complex cases appropriately while maintaining professionalism and strong customer service standards.
- Assisted with resolving billing, referral, and coverage-related inquiries.
- Maintained strong performance metrics in quality assurance, documentation accuracy, and member satisfaction.
Soldier 13B
Texas Army National Guard
01.2015 - 01.2023
- Supported statewide emergency response, ensuring secure handling of sensitive records during crisis events.
- Maintained detailed HR and personnel records, ensuring accuracy and preventing misrepresentation of data.
- Followed strict compliance, safety, and procedural standards in fast-paced operational environments.
- Maintained accurate personnel and operational records with strong attention to detail and confidentiality.
- Worked effectively in high-pressure environments requiring teamwork, adaptability, and adherence to procedures.
Team Leader
Cinemark
01.2018 - 01.2020
- Monitored daily operations and identified irregularities in sales and inventory reports.
- Coached staff on compliance with company procedures and customer data security.
- Assisted with training and onboarding new team members on company procedures and customer service standards.
- Managed high-volume customer interactions while maintaining professionalism in a fast-paced environment.
Education
High School Diploma - Military Service
U.S. Army Texas National Guard
01-2021
Skills
- Patient Scheduling
- Insurance Verification
- HIPAA Compliance
- Medical Documentation
- Healthcare Customer Support
- Appointment Coordination
- Electronic Health Records
- Data Entry & Accuracy
- Referral Coordination
- Multi-line Phone Support
- Conflict Resolution
- Handling Sensitive Information
- Time Management
- Microsoft Office Suite
Timeline
Advocate4ME Representative
United Healthcare
09.2022 - 11.2025
Team Leader
Cinemark
01.2018 - 01.2020
Soldier 13B
Texas Army National Guard
01.2015 - 01.2023
High School Diploma - Military Service
U.S. Army Texas National Guard