Alize Stevens
Henderson,NV
Summary
Detail oriented customer service professional with over 10 years working in the industry. Proven success in many positions moving up in each industry within a year of employment. Proven track record of reliability and exceeding company goals. I am a flexible worker who can work alone or in a team setting. I am proficient in many different programs (word, excel) and have experience with Web tech support and assisting member on live chat. I am motivated to maintain member satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Advocate4me Representative
UnitedHealth Group
08.2022 - Current
- Used NICE/COSMOS claims system to assist member with claims questions.
- Assisted members with any billing questions they may have as well as process payments and set up ETF payments.
- Assisted in scheduling and confirming appointments for members.
- Handle large call volume utilizing listening skills and asking appropriate questions to solve members issues on the first call.
- Input information into data base to ensure calls are accurately recorded.
- assist in web support trouble shooting.
Customer Service Representitive
Advanced Diabetes Supply
11.2020 - 11.2021
- Handled large volume of members calls as well as assisted outbound team with calls.
- Verified documents such as prior authorizations and medical records were on file for member.
- Maintenance and updated system database to ensure all information is accurate.
- Corresponded with providers to ensure members needs were met.
Administrative Assistant
Mark Roberts Catering
10.2018 - 11.2020
- Managed phone and email correspondences with clients
- Answered multi-line phone system, routing calls, delivering messages to senior staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- oversaw professional as well as personal calendar in order to schedule meetings with vendors and clients.
Education
Bachelor of Arts - Political Science
University of California Riverside
Riverside, CA06.2022
Associate of Arts - Political Science
College of The Desert
Palm Desert, CA08.2020
Skills
- Medical Claims
- Medical Billing
- Office Administration
- Training and Development (OJT)
- Team Building
- Technological skills (Microsoft teams, Excel, Word, Slack etc)
- Excellent verbal and written skills
- Data entry
Accomplishments
- Assisted with on the Job training for June 2023 class
- Employee of the month for July 2023
Timeline
Advocate4me Representative
UnitedHealth Group
08.2022 - Current
Customer Service Representitive
Advanced Diabetes Supply
11.2020 - 11.2021
Administrative Assistant
Mark Roberts Catering
10.2018 - 11.2020
Bachelor of Arts - Political Science
University of California Riverside
Associate of Arts - Political Science
College of The Desert