Tarsha Lewis

• Assisted customer with any issues from billing, to looking up claims, finding a Doctor office or facility, look up prescriptions, helping scheduling appointments
• Enhanced company reputation by providing exceptional customer service and support.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Responsible for utilizing multiple systems such as GPS, RPA, MARX, Enrollment Processing Instructions, MAESTRO, and VIEW to locate missing information to correct pending applications for individual and Group plans electronically
• Handles Inbound and Outbound calls from/ to Group Retirees to answer questions they may have

regarding their health plan, claims and benefits.

• Abilities to master New Member Just Checking In And Just Checking In. With the attempts To educated new members on what to expect out of their New Plan.
• Contact prospective enrollees to obtain necessary information to proceed with updating, submitting and processing plan applications for individual and group plans.
• Research multiple systems to determine eligibility for enrollment into Medicare/ Medicaid plans
• Ability to handle many countless campaigns such as: ID Card, P.C.P. Verification, And Pharmacy Saver
• Evaluated staff performance and provided coaching to address inefficiencies.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.