GIVEN SHAKUR
Ellenwood,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote home based position. Ready to help team achieve company goals through adequate training, utilizing an authentic skillset.
Overview
35
35
years of professional experience
Work History
Garden Associate & Guest Greeter
Home Depot
Decatur
02.2024 - Current
- Improves guest satisfaction by providing warm and welcoming greetings upon arrival.
- Maintains a clean and inviting garden center environment for both employees and customers alike.
- Maintains the daily workings of the inside greenhouse and outside garden areas.
- Works outdoors in weather conditions to care for plants and serve customers.
- Waters plants in intervals, while checking for pruning.
- Maintains walkways and paths throughout gardens for safe navigation.
- Seeks out customers to help and offer immediate assistance with locating items and making selections.
- Engages in friendly conversation with customer to better uncover individual needs.
- Answers customer questions about products and services, helps locate merchandise, and promotes key items.
- Improves garden safety by identifying hazards and implementing corrective solutions.
- Participates in regular team meetings to discuss best ways to enhance the overall guest experience.
Warehouse Package Ambassador
Amazon
Philadelphia
11.2022 - 01.2024
- Executed precise attention to detail
- Carefully observed the accuracy of orders, dates, and addresses
- Maintained timeliness of proper package distribution from belt to delivery cart
- Assured expedient delivery of packages from warehouse to customer.
Customer Service & Filing Representative
Department of Homeland Security - FEMA
Hyattsville
09.2017 - 05.2020
- Received first notice of disaster crisis and redirected person to emergency aid, crisis relief and transitional resources
- Executed interpersonal and empathic communication via helpline guidelines
- Applied structured guidelines, practical knowledge and policies to assist in direction of full recovery
- Provided variety of recovery resources and categories of assistance
- Explained how programs could be accessed through community local resources
- Complied with policy, law and regulation of emergency management
- Shared Helpline Information and Transitional Sheltering Assistance resources
- Recorded and uploaded confidential records into applicant's file.
Expanded Functions Dental Assistant
Smile Center Dental Group
Washington, D.C.
11.2015 - 09.2017
- Provided compassionate customer service and quality patient care
- Assisted patients in preparing for procedures never experienced before
- Assisted with restorations, endodontics, extractions, flap surgery, and performed radiographs
- Impressions for temporary and permanent crowns
- Executed proper instrument sterilization and infection control standards according to the laws of OSHA
- Entered confidential patient information and histories into a database, and updated changes as presented.
Expanded Functions Dental Assistant
Neibaur Dental Care (Internship)
Washington, DC
03.2015 - 10.2015
- Assisted in a variety of patient procedures.
- Maintained a clear and open channel of communication between patients, family, doctor and insurance companies.
- Provided assistance with front desk organization and call management.
- Maintained records of incoming and outgoing lab cases.
Nursing Assistant LSA
Delaware Valley Residential Care
Chalfont
04.2013 - 06.2014
- Focused on daily observance of residents with permanent brain injuries and multiple chronic and acute conditions
- Assisted with overall hygiene, Prosthetic and Assistive devices.
- Provided interpersonal skills, conflict resolution and redirection
- Engaged interpersonally and empathically in communication with residents
- Balanced team and individual responsibilities while supporting everyone's efforts to succeed.
Assistant Manager
Haneef's On South Book Store
Philadelphia
08.2004 - 10.2012
- Managed and maintained daily operations
- Engaged and networked interpersonally.
- Maintained orderly flows of sales and marketing events.
- Performed timely inventory and balanced outflow of merchandise.
Hospice Care Home Health Aide
Charles Dixon
Philadelphia, PA
04.2003 - 06.2004
- Maintained clean and safe home environment for patient, reducing falls and accidents.
- Assisted patient with daily living activities, enhancing independence and quality of life.
- Performed light housekeeping duties, ensuring clean and organized living space for patient.
- Followed nutritional plans to prepare optimal meals.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with end-of-life care.
Insurance Claims Clerk
Dept. Of Veterans Affairs
Philadelphia, PA
02.1990 - 02.2002
- Received first notice of death and informed beneficiary how to claim insurance.
- Maintained organized claim files, ensuring easy access to pertinent information for efficient processing.
- Managed complex cases involving multiple parties, coordinating resources for effective resolution of claims disputes.
- Enhanced customer satisfaction with timely and accurate claims settlements, ensuring adherence to company guidelines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing deadlines.
Education
Expanded Functions Dental Assistant Licensure -
Fortis College
Landover, MD06.2015
High School Diploma -
Murrell Dobbins Area Vocational Technical School
Philadelphia, PA06.1989
Skills
- Data Entry
- Customer Service
- Patient Care
- Scheduling
- Attention to Detail
- Multitasking
- Time Management abilities
- Organizational skills
- Record Keeping
- Call Management
- Documentation And Reporting
Interior Design, Jeweler, Avid Reader & Aspiring Author
My creative abilities are often incorporated into my work. Using interior design skills, I have the ability to transform any space into a welcoming, conducive atmosphere. I make jewelry that helps with arthritis, carpel tunnel and more. I have calmed patients and children simply by reading to them. I am an aspiring author, who's love for reading and journaling has expanded with me since childhood.
Timeline
Garden Associate & Guest Greeter
Home Depot
02.2024 - Current
Warehouse Package Ambassador
Amazon
11.2022 - 01.2024
Customer Service & Filing Representative
Department of Homeland Security - FEMA
09.2017 - 05.2020
Expanded Functions Dental Assistant
Smile Center Dental Group
11.2015 - 09.2017
Expanded Functions Dental Assistant
Neibaur Dental Care (Internship)
03.2015 - 10.2015
Nursing Assistant LSA
Delaware Valley Residential Care
04.2013 - 06.2014
Assistant Manager
Haneef's On South Book Store
08.2004 - 10.2012
Hospice Care Home Health Aide
Charles Dixon
04.2003 - 06.2004
Insurance Claims Clerk
Dept. Of Veterans Affairs
02.1990 - 02.2002
Expanded Functions Dental Assistant Licensure -
Fortis College
High School Diploma -
Murrell Dobbins Area Vocational Technical School