Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Givenchy J. Augustin

Givenchy J. Augustin

Fulton,GA

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

7
7
years of professional experience

Work History

Waiter

Sugar Hill Restaurant And Club
03.2023 - 04.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waiter

Michael's Steak House
01.2016 - 03.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waiter

PORTOFINO RISTORANTE ITALIANO
12.2020 - 10.2022
  • Petion-ville, Haiti
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

GED -

Global Tech Institue
Haiti
06.2017

High School Diploma -

Petion-ville National High School
Haiti
07.2014

Skills

  • Order Accuracy
  • Pos Operation
  • Relationship Management
  • Warm and Friendly
  • Reading Comprehension
  • Station Preparation
  • Safe Food Handling
  • Buffet Setup and Takedown

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Selected to serve notable VIP guests for major private events.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Languages

French
Spanish
creole
English

Timeline

Waiter

Sugar Hill Restaurant And Club
03.2023 - 04.2023

Waiter

PORTOFINO RISTORANTE ITALIANO
12.2020 - 10.2022

Waiter

Michael's Steak House
01.2016 - 03.2019

GED -

Global Tech Institue

High School Diploma -

Petion-ville National High School

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Givenchy J. Augustin