Le Minh Quan Nguyen
Gilbert,AZ
Summary
Motivated with anengaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waiter
Personal Employer
393 W Warner Rd Suite Suite #103, Chandler, AZ 852
04.2022 - 06.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Science - Chemistry
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12.2024
Skills
- Wine Knowledge
- Bill Computation
- Identification Options
- Phone Inquiries
- Transactions and Cash Handling
- Price Memorization
- Menu Presentation
- Tableside Service
- Order Accuracy
- Hospitality and Accommodation
- Sales Techniques
- Billing and Payment Processing
- Quality Control
- Dietary Knowledge
- Order Accuracy and Delivery
- Accurate Money Handling
- Check Payment Processing
Languages
Vietnamese
Native or Bilingual
Timeline
Waiter
Personal Employer
04.2022 - 06.2023
Associate of Science - Chemistry
Maricopa Community Colleges - Mesa Community College