Xochitl Dominguez
North Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Waiter
Tony's Mexican Restaurant
02.2016 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Host
Applebee's International Inc.
02.2001 - 02.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Skills
Strong multitasking
Cleanliness
Order Taking
Professional Appearance
Food safety understanding
Salesmanship
Bar terminology
Wine Knowledge
Wine pairing
Wine service
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Waiter
Tony's Mexican Restaurant
02.2016 - Current
Host
Applebee's International Inc.
02.2001 - 02.2017
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
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