Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Givensky Pierre

FORT MYERS

Summary

I am a dedicated customer service professional with experience in pharmacy support, remote assistance, and English–Haitian Creole interpretation. I’ve handled high-volume calls, resolved complex inquiries, and delivered empathetic, culturally sensitive service. I pride myself on maintaining confidentiality, streamlining processes, and creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Pharmacy Service Representative

CarelonRx
01.2024 - 03.2025
  • Handled inbound calls, providing clear and accurate guidance on prescription insurance, medication coverage, and mailing services.
  • Informed members about copayment costs, plan details, claims status, and general benefits to facilitate their understanding of available options.
  • Processed prescription orders efficiently, ensuring CarelonRx members had a comprehensive understanding of their coverage and alternatives.
  • Demonstrated strong technical proficiency by navigating multiple computer applications with speed and accuracy.

Seasonal Customer Service Representative

H&R Block
09.2023 - 12.2023
  • Deliver multi-channel customer support (phone, email, chat) to resolve inquiries and ensure satisfaction.
  • Effectively manage escalated customer issues, maintaining professionalism and restoring confidence.
  • Collaborate cross-functionally to optimize customer experience.
  • Analyze customer feedback to implement improvements, resulting in a 20% increase in satisfaction ratings.

English - Haitian Creole Interpreter

Propio Language Services
08.2020 - 09.2023
  • Ensured cultural accuracy and confidentiality while interpreting complex medical information.
  • Assisted patients in understanding insurance policies, medical conditions, and treatment options.
  • Maintained high service standards by staying updated on medical terminology and industry protocols.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

Education

High School Diploma -

North Fort Myers High School
Fort Myers, FL
05-2020

Skills

  • Medication Prescription Processing
  • Interpersonal communication
  • Cross-cultural communication
  • Insurance verification
  • HIPAA regulations
  • Active listening
  • Data entry
  • Critical thinking

Languages

English
Native or Bilingual
French
Native or Bilingual

Interests

  • Hiking
  • Reading
  • Music
  • Photography

Timeline

Pharmacy Service Representative

CarelonRx
01.2024 - 03.2025

Seasonal Customer Service Representative

H&R Block
09.2023 - 12.2023

English - Haitian Creole Interpreter

Propio Language Services
08.2020 - 09.2023

High School Diploma -

North Fort Myers High School

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Givensky Pierre