Dana Phelps
Copperas Cove,TX
Summary
Proven Pharmacy Service Representative with a track record of enhancing productivity and customer satisfaction at Teleperformance USA. Expert in prescription processing and delivering exceptional patient education support. Demonstrates a keen understanding of drug interaction awareness and HIPAA regulations, ensuring meticulous adherence to legal standards in pharmaceutical care.
Overview
1
1
year of professional experience
Work History
Pharmacy Service Representative
Teleperformance USA
Killeen, TX
09.2023 - 10.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adhered to all federal, state, and local regulations governing the sale of pharmaceuticals.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Verified customer information and prescriptions for accuracy before processing sales.
- Maintained patient profiles, including demographics, insurance coverage, and medication history.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX01-2019
Skills
- Prescription processing
- Insurance verification
- Drug interaction awareness
- Patient confidentiality
- Medication dispensing
- POS system operation
- Prescription fulfillment
- Patient education support
- HIPAA regulations
- Telephone etiquette
- Pharmacy terminology
References
References available upon request.
Timeline
Pharmacy Service Representative
Teleperformance USA
09.2023 - 10.2024
High School Diploma -
Copperas Cove High School
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