Scarlette McCall
Copperas Cove,TX
Summary
Results-driven administrative professional with 5+ years of experience supporting executive teams in fast-paced environments. Detail-oriented and highly organized administrative assistant with a proven track record of effectively managing office operations. Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted to diffuse tense situations.
Overview
11
11
years of professional experience
Work History
Pharmacy Service Representative
Teleperformance
08.2023 - 03.2024
- Managed incoming calls and resolved customer issues in a timely and professional manner
- Processed prescription orders and communicated with healthcare providers to ensure accuracy
- Performed data entry tasks accurately and efficiently to maintain patient records
- Collaborated with pharmacy technicians to ensure smooth workflow and excellent customer service
- Assisted pharmacists with medication dispensing and inventory management.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Collections representative
GC Services
09.2021 - 04.2023
- Managed a high-volume portfolio of delinquent accounts and successfully negotiated payment arrangements with clients
- Demonstrated excellent communication skills in resolving customer disputes and handling difficult conversations
- Utilized skip-tracing techniques to locate hard-to-find debtors and recover outstanding balances
- Achieved monthly collection targets by effectively prioritizing accounts and implementing collection strategies
- Maintained accurate and detailed records of all collection activities for reference and reporting purposes.
- Achieved performance goals on consistent basis.
Personal Care Aide
Heights Home health
07.2015 - 08.2020
- Managed household tasks such as meal preparation and light housekeeping
- Documented client progress and reported any concerns to supervisor
- Administered medications according to prescribed schedule
- Provided companionship and emotional support to clients
- Assisted elderly clients with daily living tasks such as bathing and grooming
- Assisted with scheduling appointments and transportation to medical appointments.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
Personal Care Aide
Happy at Home
04.2019 - 10.2020
- Administered medications according to prescribed schedule
- Provided companionship and emotional support to clients
- Monitored vital signs and reported any changes in condition to healthcare team
- Assisted elderly clients with daily living tasks such as bathing and grooming
- Assisted with physical therapy exercises as directed by healthcare provider.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
Personal Care Aide
Outreach Health Services
08.2013 - 08.2017
- Assisted elderly clients with daily living tasks such as bathing and grooming
- Provided companionship and emotional support to clients
- Administered medications according to prescribed schedule
- Documented client progress and reported any concerns to supervisor
- Managed household tasks such as meal preparation and light housekeeping.
Education
Certified Medical Assistant -
Temple College
Temple, TX09.2015
Phlebotomy Technician -
First Response
Killeen, TX04.2014
GED -
Central Texas College
Killeen, TX12.2013
Skills
- Organizational
- Time management
- Communication
- Problem solving
- Multi-tasking
- Customer service
- Data entry
- Processing insurance claims
- Prescription Processing
- Patient confidentiality
- Medication Dispensing
- Insurance Verification
- Pharmacy Software Proficiency
Accomplishments
- Achieved Top collector of the month for 6 months by completing collection tactics with accuracy and efficiency.
- Achieved "Top care associate" by completing personal care aid service with accuracy and efficiency.
Personal Information
Title: Administrative Assistant
Timeline
Pharmacy Service Representative
Teleperformance
08.2023 - 03.2024
Collections representative
GC Services
09.2021 - 04.2023
Personal Care Aide
Happy at Home
04.2019 - 10.2020
Personal Care Aide
Heights Home health
07.2015 - 08.2020
Personal Care Aide
Outreach Health Services
08.2013 - 08.2017
Certified Medical Assistant -
Temple College
Phlebotomy Technician -
First Response
GED -
Central Texas College
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