GIXA PINEDA
Raleigh,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
My ability to remain calm and focused under pressure has been specially valuable in the fast paced customer service and healthcare environment.
Overview
1
1
Language
12
12
years of professional experience
Work History
UNIT SECRETARY /Nursing Assistant
UNC REX HOSPITAL
06.2024 - Current
- Managed multi-line phone systems, captured clinical messages, and redirected inquiries to appropriate nursing or physician stations for timely responses.
- Using the hospital page system to contact physicians, overhead page emergency codes, or call specific department consults
- Greeting and checking in patients, family members, and visitors arriving at the nursing uni
- Monitored patient vital signs to ensure health stability in a clinical setting.
- Ensured cleanliness and sterility in clinical areas to uphold patient safety and health standards.
- Provided physical and emotional support to patients during recovery to enhance their overall well-being.
- Attention to details, respect for hospital protocols and commitment to teamwork.
CARE GIVER
SUNRISE ASSISTING LIVING FACILITY
02.2024 - 02.2025
- Assisted residents with daily living activities to enhance comfort and dignity.
- Documented resident care actions through forms and logs to ensure accurate record-keeping.
- Assisted residents with bathing, dressing, grooming, and mobility support.
- Monitored vital signs and reported condition changes to nursing staff.
- Documented care activities accurately in resident service records.
QUANTITATIVE PROJECT MANAGER
SAGO
10.2021 - 11.2022
- Analyzed performance of digital marketing campaigns, leveraging data-driven insights to optimize campaign effectiveness.
- Directed end-to-end research projects, aligning timelines, deliverables, and client expectations across cross-functional teams.
- Coordinated survey programming, sample management, and field execution to maintain accurate project delivery.
- Oversaw client communications, providing status updates, issue resolution, and clear project guidance.
XBOX TECHNICAL SUPPORT REPRESENTATIVE / TEAM LEADER
CONCENTRIX
04.2018 - 10.2021
- Manage and mentor chat and voice calls team
- Managed and mentored chat and voice call team to enhance support quality
- Analyzed historical data to forecast call and chat volume trends..
CUSTOMER SERVICE/ TEAM LEADER
ACCEDO TECHNOLOGIES
10.2014 - 03.2018
- Led team to achieve goals through motivation and support.
- Completed various tasks on Workday platform on Work day platform, payroll, incentives, promotions and resignations.
- Led customer service team performance, ensuring consistent support quality and adherence to service standards.
- Coached representatives on call handling, escalation resolution, and customer communication techniques.
- Monitored ticket queues and prioritized workflows to maintain timely issue resolution.
Education
CERTIFIED NURSING ASSISTANT -
CARE ONE HEALTH TRAINING INSTITUTE
02-2024
INTERNATIONAL BUSINESS - undefined
UNICIT
01-2014
HIGHSCHOOL - undefined
MARIA AXULIADORA SECUNDARIA
01-2009
Skills
- Microsoft Office
- Leadership
- Customer Service
- Project Management
- Salesforce
- Client documentation
- HIPAA
- Medical terminology
- Database administration
- Office administration
- Organization
- Appointment scheduling
LANGUAGES
ENGLISH /SPANISH
Timeline
UNIT SECRETARY /Nursing Assistant
UNC REX HOSPITAL
06.2024 - Current
CARE GIVER
SUNRISE ASSISTING LIVING FACILITY
02.2024 - 02.2025
QUANTITATIVE PROJECT MANAGER
SAGO
10.2021 - 11.2022
XBOX TECHNICAL SUPPORT REPRESENTATIVE / TEAM LEADER
CONCENTRIX
04.2018 - 10.2021
CUSTOMER SERVICE/ TEAM LEADER
ACCEDO TECHNOLOGIES
10.2014 - 03.2018
HIGHSCHOOL - undefined
MARIA AXULIADORA SECUNDARIA
INTERNATIONAL BUSINESS - undefined
UNICIT
CERTIFIED NURSING ASSISTANT -
CARE ONE HEALTH TRAINING INSTITUTE