Gizella Figueira
Overview
20
20
years of professional experience
Work History
Customer Assistant Representative
American Airlines
Miami, FL
05.2021 - Current
- Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
- Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
- Troubleshooting kiosk technology issues to identify the source of issues or errors
- Communicating with IT about kiosk technology issues that require additional servicing
- Verifying that customers' carry-on baggage complies with FAA/American Airlines polices
- Accepting and activating customers' self-tagged baggage at the activation station
- Physically moving baggage throughout the ticket counter area
- Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
- Refer customers to customer service agents when appropriate
- Performing clearance and verification of documents at kiosks
- Assisting with the physical movement of nonambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
- Assisting unaccompanied minors with boarding, deplaning, or other transportation
- Providing customers with gate information and directions
- Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
- Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
- Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Customer Compliance Analyst
Athus Mortgage Services LLC
Coral Springs, FL
01.2020 - 08.2024
- In-depth knowledge of mortgage lending and credit analysis
- Strong analytical and problem-solving abilities
- Proficient in using financial software and Calyx systems
- Excellent communication and interpersonal skills
- Evaluated mortgage applications and assessed borrowers' creditworthiness
- Analyzed financial statements, credit reports, and other relevant documents
- Identified potential risks and provided recommendations for loan approval or denial
Insurance Agent
Liberty Mutual Insurance
Sandy, UT
03.2017 - 05.2018
- Build and maintain strong relationships with clients, ensuring their needs are met and they are satisfied with their coverage
- Manage the sales process from initial contact to policy renewal
Team Member Leader
Hidden Valley Country Club
Sandy, UT
05.2016 - 02.2017
- Assisted members and guests with inquiries, reservations, and special requests
- Resolved member complaints and issues in a timely and professional manner
Team Member Leader
Snowbird Ski and Summer Resort - Seven Summit Private Club
Sandy, UT
12.2013 - 06.2017
- Assisted elite guests with inquiries, reservations, and special requests
- Greeted and checked in members, ensuring a smooth and welcoming experience
- Provided information about local attractions, dining, and entertainment options
Mortgage Processor Lead Supervisor
EasyRate Mortgage
Deerfield Beach, FL
06.2005 - 12.2010
- Reviewing loan packages for structure and compliance, conducting staff meetings and training, and processing loans from application to closing
- A loan processing supervisor's main responsibility is to oversee the loan processing operation, ensuring compliance with regulation and quality customer service
Timeline
Customer Assistant Representative
American Airlines
05.2021 - Current
Customer Compliance Analyst
Athus Mortgage Services LLC
01.2020 - 08.2024
Insurance Agent
Liberty Mutual Insurance
03.2017 - 05.2018
Team Member Leader
Hidden Valley Country Club
05.2016 - 02.2017
Team Member Leader
Snowbird Ski and Summer Resort - Seven Summit Private Club
12.2013 - 06.2017
Mortgage Processor Lead Supervisor
EasyRate Mortgage
06.2005 - 12.2010
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