Phebe McKendall
Los Angeles,CA
Summary
Professional Customer Service & Credit Analyst with over 10 years of experience working in Customer Service, Banking, A/R, and Finance.
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Overview
10
10
years of professional experience
Work History
Customer Assistant Representative
Envoy Air Inc an American Airlines Company Group
2020.01 - 2024.04
- Welcomes customers and provides a high level of customer service to the traveling public by assisting passengers.
- Representatives offer assistance or seek out customers who may need assistance, i.e., large parties, passengers with disabilities, etc. and escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and providing assistance to disabled passengers or others needing special assistance.
Customer Service Representative
American Airlines
2017.04 - 2019.06
- Interacts with customers in a courteous, efficient, friendly and professional manner.
- Accepting, checking and tagging customers’ baggage at kiosks.
- Processing and completing credit card baggage transactions at kiosks.
- Assisting customers with self-service kiosk check-in and kiosk baggage processing.
- Queuing lines in ticket counter areas.
- Accepting and activating customers’ self-tagged baggage.
- Performing clearance and verification of documents at kiosks.
- Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement.
Credit Analyst
Risk
2014.09 - 2017.08
- Credit Analyst Robert Half - New Orleans, LA September 2014 to August 2017 Opening new account, gathering financial documents to establish lines of credit
- Working with Controller to process over limit credit account
- Running collection report, making collection calls, and making payment arrangements.
Education
Bachelor's Degree -
University of Phoenix
Phoenix, AZSkills
- Active Learning
- Complaint Handling
- Team Cooperation
- Goal-Driven
Timeline
Customer Assistant Representative
Envoy Air Inc an American Airlines Company Group
2020.01 - 2024.04
Customer Service Representative
American Airlines
2017.04 - 2019.06
Credit Analyst
Risk
2014.09 - 2017.08
Bachelor's Degree -
University of Phoenix
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