Gizelle Abad
Seattle,WA
Summary
Organized and dependable candidate with 7 years of customer service experience who is successful at managing multiple priorities with a positive attitude. Flexible and willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Contract - Tactical Loss Prevention
HomeGoods
11.2023 - 02.2024
- Educated store personnel and management to apply best practices and comply with loss prevention policies and procedures.
- Investigated thefts and incidents and reported it via AIM within 24 hours.
- Assisted the Loss Prevention Detective with surveilling and apprehending subjects while adhering to company policies and local laws.
- Provide an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
Contract - Domestic Violence Case Manager
Solid Ground
07.2023 - 12.2023
- Assisted clients who are living in transitional housing or emergency DV shelter in receiving food donations, clothing for their children, applying for apartments, budgeting their money, and revising their resumes.
- Interviewed clients through referrals to determine if their needs aligned with our programs resources and either intake them into our program or referred them to another organization in our network that could best provide them with the resources they need.
- Coordinated with landlords to ensure that apartments are safe and habitable for transitional tenants.
- Prepared check requests and hardship requests for clients receiving rent assistance and adjusting the amount according to their financial need the upcoming month.
Leasing Professional
Greystar Property Management
11.2021 - 07.2023
- Assisted prospective tenants in paperwork completion, evaluating income, and background checks to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions and concerns to close contracts.
- Resolved conflicts between tenants regarding noise, theft, locating packages and parking.
- I partnered up with companies such as Xfinity, Tmobile, Google, WAVE and local restaurants to receive funds for resident events in exchange for distributing flyers in new tenant packets and advertising during resident events.
Supervisor, Lead Host, Bartender, Expo, SA
Restaurants Unlimited
09.2017 - 04.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- As a company appointed trainer I trained, coached and evaluated new hires to raise performance to company standard.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Bartender, Concessions Attendent, Water Girl
The 5th Avenue Theatre
09.2017 - 09.2020
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Balanced multiple responsibilities during peak event hours, demonstrating effective time management skills in a fast-paced environment.
- Contributed ideas for menu enhancements based on customer feedback, leading to popular new offerings that boosted sales.
Education
Associate of Science - Surgical Technology
Pima Medical Institute
Seattle, WA07.2025
Skills
- Microsoft Office
- Adobe Photoshop Express
- Auditing
- Time Management
Timeline
Contract - Tactical Loss Prevention
HomeGoods
11.2023 - 02.2024
Contract - Domestic Violence Case Manager
Solid Ground
07.2023 - 12.2023
Leasing Professional
Greystar Property Management
11.2021 - 07.2023
Supervisor, Lead Host, Bartender, Expo, SA
Restaurants Unlimited
09.2017 - 04.2020
Bartender, Concessions Attendent, Water Girl
The 5th Avenue Theatre
09.2017 - 09.2020
Associate of Science - Surgical Technology
Pima Medical Institute
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