G. Jason Smith

Demonstrated and taught board games to potential customers. Handled online and convention sales. Worked with customers to pick their preferred players and expansion packs.

Worked with convention organizers to ensure smooth and successful operations and increased marketing presence. Interacted with attendees to make sure that customer needs were met. Oversaw retailer relations to ensure optimal franchise relationships.

Coordinated with the Customer Experience (CX), Innovation, and Member/Customer Contact teams to establish new and innovative ways to interact with current customers. Trained telephone agents how to explain complex member benefits and the company's new wellness program met customers' needs.