Mariama Diallo
Deer Park,USA
Overview
2
2
years of professional experience
Work History
President & Team Leader
Educare Alliance
05.2024 - Current
- Provided leadership to the board, ensuring alignment with strategic goals
- Facilitated meetings and collaborated with partners to advance education initiatives
- Oversaw compliance and evaluated performance against organizational objectives
- Raised funds to support orphanage children, coordinating outreach and donor engagement
Customer Relations Manager
Nissan of Bayshore
05.2024 - 07.2025
- Ensured Tier 1 national performance standards for sales (>968) and service (>938) KPIs through proactive customer engagement and follow-ups
- Strengthened client relationships through personalized follow-ups and complaint resolutions
- Used Excel and CRM to analyze sales data, prepare management reports, and update/organize customers data
- Developed strategies to improve customer retention and satisfaction
Community Development Intern
Brooklyn Neighborhood Improvement Association
06.2023 - 08.2023
- Conducted data collection and demographic analysis to support housing improvement projects
- Collaborated with community leaders to access tenant needs and gather feedback from over 100 residents through surveys
- Created targeted action plans to address local housing challenges
Education
Bachelor of Arts - Economics
The City College of New York (CCNY)
New York, NY05.2026
High School Diploma - undefined
Deer Park High School
Deer Park, NY06.2022
Skills
- Excel & Data Management – Proficient in functions, formulas, data entry/organization, charts, and CRM software for customer tracking and analysis
- Leadership – Experienced in leading group projects, collaborating with cross-functional teams
- Customer Relationship Management – Skilled in follow–ups, complaint resolution, customer persuasion, and survey outreach to improve retention and satisfaction
- Communication & Problem Solving – Skilled at complaint resolution, customer persuasion, and collaborative teamwork
- Research & Reporting – Able to find and organize information, analyze data, and write clear reports on findings
Affiliations
- Student Member, Economics Society, City College of New York
- Braven Leadership & Career Accelerator, City College of New York
Timeline
President & Team Leader
Educare Alliance
05.2024 - Current
Customer Relations Manager
Nissan of Bayshore
05.2024 - 07.2025
Community Development Intern
Brooklyn Neighborhood Improvement Association
06.2023 - 08.2023
High School Diploma - undefined
Deer Park High School
Bachelor of Arts - Economics
The City College of New York (CCNY)
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