Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gjilda Preci

Clinton Township,MI

Summary

Knowledgeable Manual Tester with Diversociete on an e-commerce project client internship experience evaluating current solutions for efficiency and sustainability. Implements assessments to gauge functionality, reporting test results and suggesting improvements. Systematic in eliminating impediments to greater productivity.

Overview

6
6
years of professional experience

Work History

Quality Assurance Manual Tester

Internship
11.2023 - 04.2024
  • Collaborated with cross-functional teams including developers, business analysts and project managers.
  • Executed test cases to identify software defects in a timely manner.
  • Implemented strategies for improving process efficiency while maintaining high quality standards.
  • Utilized SQL queries to verify the integrity of data within databases.
  • Reviewed user story requirements documents to create detailed test cases.
  • Participated in daily standup meetings to discuss progress on projects.
  • Performed functional, regression, integration, end-to-end, system and user acceptance tests.
  • Wrote clear bug reports with detailed reproduction steps for developers.
  • Executed cross-browser compatibility testing across multiple devices.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

Cleaning Service

Du-All Cleaning
Sterling Heights, MI
06.2020 - Current
  • Assisted with minor building maintenance tasks as needed.
  • Communicated with supervisors about facility needs/issues.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Performed routine inspections to ensure cleanliness standards.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Responded to emergency cleaning requests to meet client expectations.
  • Responded promptly to all customer complaints regarding cleanliness issues.

Customer Service Associate

Vince & Joe's Gourmet Market
Clinton Township, MI
06.2018 - 06.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Greeted customers and identified their needs.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Addressed customer questions and concerns regarding products and services.
  • Resolved customer inquiries in a timely manner.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.

Education

High School Diploma -

Chippewa Valley High School
Clinton Township, MI
05-2018

Skills

  • Customer Service
  • Quality Control
  • Progress Reporting
  • Defect tracking
  • HTML/CSS/JavaScript
  • SQL
  • API Testing
  • Performance Testing
  • Integration Testing
  • User Acceptance Testing
  • Manual Testing
  • Regression Testing
  • Functional Testing
  • Test Management Tools
  • Agile Methodology
  • Usability Testing

Languages

Albanian
Native/ Bilingual
English
Full Professional

Timeline

Quality Assurance Manual Tester

Internship
11.2023 - 04.2024

Cleaning Service

Du-All Cleaning
06.2020 - Current

Customer Service Associate

Vince & Joe's Gourmet Market
06.2018 - 06.2020

High School Diploma -

Chippewa Valley High School

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Gjilda Preci