GLADIESMARIE CAVAZOS
EDINBURG,TEXAS
Summary
Persistent individual looking to tackle new responsibilities and build upon skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guard I
Deployed Services
Donna, TX
05.2022 - Current
- Welcome guests in a warm, gracious manner, inviting them into the location
- Facilitate various guest services, including transportation and area attraction inquiries
- Troubleshoot customer issues, concerns, or complaints; relay pertinent information to management
- Perform security patrols of designated areas on foot or in vehicle
- Perform stationary post assignments: Open and close doors for clients
- Engage in proactively scanning post-assignment area to make sure we are following Prison Rape Elimination Act (PREA)
- Engage by being proactive in all manners relating to all post-orders
- Proactively scan for potential threats stemming from criminal activity or life safety issues
- Proactively seek out and develop rapport with customers by assessing what is important to them and addressing it
- Proactively stay current with the latest information as it pertains to your site and area that may include but is not limited to crime trends, terrorist threats, area shops, restaurants, and attractions, including brand profiles, merchandise collections, promotions, and current news
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call the police or fire department in case of fire or presence of unauthorized person(s)
- Identify and warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitor entrances and exits; may be required to utilize handheld wands or walk-through magnetometers
- Prevent individuals from theft of company property
- Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
- Liaison with local law enforcement
- Ensure the job site area with your area of control is always clean and professional-looking
- Assist with basic first aid and make emergency notifications, if needed
- Other duties as assigned
Child & Family Protection Care Specialist
MVM
McAllen, TX
07.2021 - 07.2023
- Cared for children ages months to 18 in nurturing and age appropriate way
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Provided general linguistic support for military operations to Interpret meetings, conferences and interviews
- Assisted youth with obtaining resources such as food, Clothing and shelter.
Sales Associate
Stripes Convenience Store
Edinburg, TX
10.2019 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store System for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Ran errands to support daily needs of management
- Disposed waste and replenished fresh supplies by checking Expiry dates and rotating stock
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Multi-Skilled Laborer
Whataburger
Edinburg, TX
03.2018 - 12.2020
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Johnny G. Economedes High School
Alamo, TX07.2018
Skills
- Problem Solving
- Team building
- Excellent Communication
- Active Listening
- Attention to Detail
- Organization and Time Management
- Analytical and Critical Thinking
- Training and Development
- Cultural communications
- Dependable and Responsible
- Critical Thinking
- First Aid
- Physical Stamina
- De-Escalation Techniques
- Verbal and Written Communication
- Reporting Skills
- Federal and State Regulation Compliance
Additional Information
Continuing education in criminal justice, Member of Jrotc, Cheer
Languages
Spanish, Native or Bilingual
Languages
Spanish
Professional
Certification
- license unarmed guard license
Affiliations
- volunteered in multiple locations from 2015 through 2016 with jrotc and cheerleading Windsor Nursing and Rehabilitation Center of Edinburg texas, Mujeres Unidas and Edinburg I Head Start.
- we read and spent quality time with kids and adults
References
References available upon request.
Timeline
Guard I
Deployed Services
05.2022 - Current
Child & Family Protection Care Specialist
MVM
07.2021 - 07.2023
Sales Associate
Stripes Convenience Store
10.2019 - 03.2022
Multi-Skilled Laborer
Whataburger
03.2018 - 12.2020
High School Diploma -
Johnny G. Economedes High School
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