Gladine Carmel Brutus
Summary
Compassionate family support specialist recognized for high productivity and efficient task completion. Skilled in family counseling, crisis intervention, and case management, ensuring comprehensive support for families in need. Excels at communication, empathy, and problem-solving to effectively assist clients and enhance service delivery.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Family Support Worker
PMCH
Irvington, New Jersey
07.2022 - Current
- Supported families with crisis intervention and daily service coordination.
- Assessed household needs and developed family support plans.
- Connected clients with housing, food, and community resources.
- Advocated for families within community support agency systems.
- Facilitated parent meetings and family engagement activities.
- Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.
- Educated parents on child development milestones and positive discipline techniques.
- Assisted with the development of parenting skills and strategies for families.
- Monitored service referrals and followed up on client needs.
- Documented case notes and maintained confidential client records.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Facilitated client discussions to understand their needs and preferences. in conversations to explore their personal options and goals. to discuss personal options and goals
ABA Behavior Therapist
POPs aba
Belleville, New Jersey
08.2023 - Current
- - Provided ABA therapy at POPS ABA in home and clinic settings.
- - Supported behavior intervention plans for children with autism.
- - Provided 1:1 therapy to individuals with autism spectrum disorder.
- - Followed treatment goals and behavior plans during client sessions.
- - Assisted with skill-building in communication, social, and daily living tasks.
- - Collected session data and monitored client behavior patterns.
Airport Operation
Jetblue Airways
04.2021 - 03.2022
- Provide exceptional customer service
- Conduct check-in process for Customers via computer
- Verify Customers' personal identification
- Tag, lift, and handle Customer luggage
- Announce flight arrivals, departures, and pre-boarding information via the public address system
- Communicate with our Customers to keep them constantly informed
- Offer ancillary products to our Customers such as 'even more speed' and 'even more space'
- Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
- Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Food Safety Coordinator
United Airlines
04.2018 - 12.2020
- Ensuring Personnel follows the GMP/CCP Policies.
- Taking the temperature of food hourly to ensure that the food is within a good temperature zone.
- Checking chemical concentration and verifying the use of ideal chemicals by employees in their station.
Food Production Associate
United Airlines
06.2018 - 03.2019
- Filled orders and checked products to ensure accuracy and quality according to food safety regulations.
- Operated mixers and managed ingredients to meet product quality and uniformity standards.
- Maintained workspaces and equipment to meet health and safety standards.
Customer Service/Supervisor
BEST WESTERN REGENCY HOTEL
09.2017 - 04.2018
- Supervised BEST WESTERN Regency Hotel front desk customer service team
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Resolved guest complaints with hotel policy and service standards
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Scheduled frontline coverage and adjusted shifts for lobby operations
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Customer Service
GATEWAY
09.2016 - 08.2017
- Managed incoming calls and inquiries from prospective customers to address needs and improve engagement.
- Supplied detailed product information to customers, enhancing understanding and promoting satisfaction.
- Resolved contentious interactions with customers, maintaining a positive service experience.
- Creates and maintains service reports.
Flight Attendant/Cabin Crew
EASTERN AIRLINE
02.2016 - 02.2017
- Greeted passengers during boarding, checked tickets, and guided them on storing coats and carry-on items to ensure a smooth boarding process.
- Answered passenger questions regarding flight and assisted small children, elderly, or disabled persons to enhance their travel experience.
- Attend pre-flight briefings to review emergency evacuation procedures, length of the flight, expected issues, and crew coordination plans.
- Took inventory of headsets, alcoholic beverages, and sales transactions prior to landing to ensure accurate reporting and stock management.
Security Officer
COMMAND SECURITY
08.2012 - 03.2015
- Monitored for signs of crime or disorder and investigated disturbances to ensure safety.
- Secured company property and staff by maintaining a safe environment.
- Documented and reported suspicious incidents to enhance security awareness.
Education
Bachelor of Arts - Phycology and Sociology
Rutgers University
Newark, NJ01-2024
Associate of Arts - Social Sciences Major
Essex County College
Newark, NJ01-2022
Flight Attendant Certificate - Inflight
Pan Am Academy
Miami, FL02-2016
High School Diploma -
SFA
Haiti 01-2010
Skills
- ABA data collection
- Behavior intervention
- Case management
- Service coordination
- Family advocacy
- Client engagement
- Verbal communication
- Active listening
- Problem solving
Languages
French
Professional
Haitian Creole
Professional
Timeline
ABA Behavior Therapist
POPs aba
08.2023 - Current
Family Support Worker
PMCH
07.2022 - Current
Airport Operation
Jetblue Airways
04.2021 - 03.2022
Food Production Associate
United Airlines
06.2018 - 03.2019
Food Safety Coordinator
United Airlines
04.2018 - 12.2020
Customer Service/Supervisor
BEST WESTERN REGENCY HOTEL
09.2017 - 04.2018
Customer Service
GATEWAY
09.2016 - 08.2017
Flight Attendant/Cabin Crew
EASTERN AIRLINE
02.2016 - 02.2017
Security Officer
COMMAND SECURITY
08.2012 - 03.2015
Bachelor of Arts - Phycology and Sociology
Rutgers University
Associate of Arts - Social Sciences Major
Essex County College
Flight Attendant Certificate - Inflight
Pan Am Academy
High School Diploma -
SFA