Gladis Madrigal
Porterville,CA
Overview
10
10
years of professional experience
Work History
Customer Account Specialist
United States Cold Storage
Tulare, CA
12.2019 - 03.2024
- Answer emails and phone calls on a timely manner.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Collaborated with team members to improve overall customer service experience.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Reconciled customer accounts and identified discrepancies for further investigation.
Customer Account Specialist
ACE Cash Express Inc.
Visalia, CA
11.2016 - 11.2019
- Assist customers with payday loan applications.
- Answer phone calls and make reminder calls to customers.
- Check cashing/money handling.
Shift Supervisor
Eagle Feather Trading Post 1
Porterville, CA
02.2014 - 10.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Porterville High School
Porterville, CA06.2008
Skills
- Bilingual
- Multitasking Abilities
- Effective Communication
- Team building
Timeline
Customer Account Specialist
United States Cold Storage
12.2019 - 03.2024
Customer Account Specialist
ACE Cash Express Inc.
11.2016 - 11.2019
Shift Supervisor
Eagle Feather Trading Post 1
02.2014 - 10.2016
High School Diploma -
Porterville High School