Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Gladis Perez

Las Vegas,NV

Summary

Highly vigilant and dependable Security Officer with 9+ years of experience in hospitality and maintaining a safe environment for guests, employees and vendors in a high-traffic environment such as Casinos, public venues and events. Earned rewards and recognition for professionalism and integrity during emergence incidents and the ability to remain calm and decisive under pressure. Proficient in surveillance, safety of premises, great communication with team members and providing exceptional customer service while upholding safety protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer

New York New York Hotel and Casino
07.2018 - Current
  • Provide excellent customer service with guest, employees, and other individuals in a professional and courteous manner
  • Regularly patrol designated areas to ensure regulations, procedures and the safety of the premises, verifying employee badges and securing unauthorized enteries
  • Respond promptly and effectively to incidents including emergencies, alarm activations and guest accidents
  • Provide written reports of incidents throughout the property such as property damage, theft, guest/employee accidents
  • Provide escorts such as gaming drops/transactions including chip carriers, property and guest escorts

Attraction Attendant

New York New York Hotel and Casino
06.2016 - 01.2018
  • Ensure proper safety regulations are being followed during operations
  • Identify potential concerns and provide status reports with management
  • Keep ride operations at high maintenance
  • Train new team members of all safety operations and procedures
  • Carry out all transactions on the cash register, including cash, card payments, refunds and exchanges

Education

High School Diploma -

Ed W. Clark High School
Las Vegas, NV
06-2014

Skills

  • Customer experience
  • Skilled in team dynamics
  • Effective communicator
  • Conflict resolution
  • Situational Awareness
  • Resilience under pressure

Certification

  • HeartSaver First Aid, CPR, AED - American Heart Association
  • TAM Card - Alcohol Awareness certification
  • Certified Personal Trainer - National Academy of Sports Medicine (NASM)

LANGUAGES

English - fluent
Spanish - fluent

Timeline

Security Officer

New York New York Hotel and Casino
07.2018 - Current

Attraction Attendant

New York New York Hotel and Casino
06.2016 - 01.2018

High School Diploma -

Ed W. Clark High School

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