Justin Chionchio
West Mifflin,PA
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer experience at Amazon. Leveraged critical thinking and Apache Hadoop to streamline processes, achieving significant market growth. Excelled in training and developing teams, ensuring top-notch security and service standards. Skilled in fostering client relationships and making data-driven decisions for long-term success.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
16
16
years of professional experience
Work History
Security Officer
UPMC
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Operations Manager
Amazon
10.2018 - 07.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Devised processes to boost long-term business success and increase profit levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Italian Village Pizzeria & Restaurant
04.2015 - 09.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Operations Manager
LA Fitness
07.2009 - 04.2015
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Devised processes to boost long-term business success and increase profit levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
West Mifflin Area High School
West Mifflin, PA06.2009
Skills
- Market Growth
- Critical Thinking
- Customer Experience
- Team leadership
- Social Perceptiveness
- Staff management
- Customer Inquiries
- Operational Efficiency
- Background Checks
- Decision-Making
- Training and Development
- Problem-solving
- Customer service
Timeline
Security Officer
UPMC
07.2023 - Current
Operations Manager
Amazon
10.2018 - 07.2023
General Manager
Italian Village Pizzeria & Restaurant
04.2015 - 09.2018
Operations Manager
LA Fitness
07.2009 - 04.2015
High School Diploma -
West Mifflin Area High School
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