Gladys Andrews

• All aspects of interaction with ADA and Our Seniors. I am truly a people person, and love helping others. I left because of the Covid effects on the company.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

• All aspects of customer service, multitasking, must have excellent people skills.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Performed cash, card, and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

• All aspects of food preparation, sanitation of work/prep/serving areas... correct record keeping of all foods temps(cooked-refrigerated), amounts served/used/discarded... assuring that the children are safe, well fed, happy and healthy...

• I was a key carrier, responsible for closing the store, all money reconciliation, bank deposits end of day, Helping customers with animal and farming/gardening questions, as well as inside the store.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Developed and managed relationships with customers to increase customer loyalty.
• Performed cash, card, and check transactions to complete customer purchases.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Used POS system to enter orders, process payments and issue receipts.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

• All aspect of managing staff schedules, ordering materials, filing weekly/monthly sales reports. Customer service... I was one of only 3 on the east coast that was allowed to order her own floral stock, as I was 2nd in sales on the east coast in sales until I got hurt.
• Set and improved standard operating procedures to oversee stock management, pond maintenance, and feeding schedules.
• Researched pests and diseases common to individual types of stock and developed mitigation plans.
• Inspected and repaired equipment for livestock and crop management.
• Wrote and improved SOPs to maintain consistency across shifts and work areas.
• Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
• Collected and reported on metrics related to stock growth, production actions and environmental assessments to facilitate effective decision making.
• Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
• Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.

• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Managed day-to-day business operations.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed business plan, processes and procedures to provide superior education and care of their to customers
• Maintained state and federal state inspection records

I am in search of of a better working environment with the ability to help the “ tender” population get through the. maze their health care .I extremely patient, an excellent listener , meticulous about details, self motivated to get things done in a timely and efficient manner assuring the client is well taken care of and understood all processes. I deal with our Seniors, ADA and Veterans, one must

• Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
• Assisted elderly and disabled passengers entering and exiting shuttle.
• Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
• Responded with ease to sudden changes in routes and schedules.
• Followed company policies and procedures and maintained compliance with standards.
• Accepted and processed fares.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Maintained clean and neat shuttle for passenger comfort.